Busser FT

Outlet Busperson

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Outlet Busperson is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The busperson must insure that all tables are kept clean and presentable with clean china, glassware, silverware and linen.

Responsibilities include:

• Being attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Keeping all work areas clean and properly stocked according to the current meal period.
• Keeping all tables cleaned and properly set according to property specific standards.
• Breaking down trays of soiled dishes and linen in the dishroom area according to established standards.
• Assisting servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.
• Completing daily opening and closing duties and cleaning according to established side-work checklist.
• Answering the phone in an attentive, courteous and efficient manner.
• Assisting fellow employees as needed throughout the shift.
• Providing service to guests in waiter's absence as needed.
• Maintaining beverage levels in glasses/cups on table at least full at all times (coffee, tea, soda, lemonade, and water).
• Ensuring overall guest satisfaction.

Qualifications include:

Education & Experience:

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements:

Flexible and long hours sometimes required.

Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

General Requirements:

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

Maintain a friendly and warm demeanor at all times.