IT Support Specialist

Information Technology Support SpecialistLive in Western NY? Join a Top Workplace!Velocitii is hiring an Information Technology Support Specialist to help keep our technology running smoothly and support our employees across the organization. If you're a problem-solver who enjoys troubleshooting, helping others, and working in a collaborative environment, we'd love to hear from you.Ready to be part of something great? Visit our website to learn more and apply today!WHAT'S IN IT FOR YOU – THE PERKS!Compensation & IncentivesCompetitive pay based on experienceAnnual bonuses and merit raises availableOpportunities for growth and advancementEZ Access MD – Free Healthcare for You & Your Family!Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics, all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!Benefits That Start EarlyHealthcare, life insurance, and 401(k) kick in the first of the month after hirePaid time off, paid holidays (including your birthday)Get paid to give back with volunteer time offSupportive CultureVelocitii values collaboration, open communication, and providing exceptional support to both our employees and clients.Growth & DevelopmentExpand your technical knowledge through hands-on experienceOpportunities to learn new systems and technologiesWork alongside a team committed to continuous improvementHybrid FlexibilityMust be able to work in our Medina, NY office as neededSupport equipment deployments, office moves, and other in-person technology needsA DAY IN THE LIFEAs an Information Technology Support Specialist, you'll play a key role in ensuring employees have the technology and support they need to be successful.You'll:Diagnose and resolve hardware, software, and system issuesRespond to technical support requests in a timely and professional mannerDocument support tickets, resolutions, and recurring issuesEscalate urgent technical concerns when necessarySupport new hire workstation setup and office equipment deploymentAssist with internal desk moves and technology configurationPerform routine troubleshooting and maintenance activitiesMaintain accurate equipment inventory and deployment readinessStay current on system updates, changes, and best practicesCollaborate with teammates to support a growing organizationWHAT WE'RE LOOKING FORRequired:2-4 years of Information Technology experienceStrong troubleshooting and problem-solving skillsKnowledge of computer hardware and software supportAbility to manage multiple priorities and requestsStrong organizational and communication skillsAbility to work independently and as part of a teamMust live within commuting distance of Medina, NY and be available to work onsite as neededPreferred:Desktop support experienceExperience supporting Windows 10 and Windows 11 environmentsSystems and network administration knowledgeMicrosoft 365 cloud administration experienceExperience working with service tickets and help desk requestsAdditional Expectations:Comfortable working in a fast-paced environment where priorities may shiftAbility to identify root causes and recommend preventative solutionsStrong customer service mindset when supporting internal usersParticipate in virtual or in-person interviewsComplete pre-employment requirements, including:Background screeningEmployment verificationDrug screeningIf your experience and qualifications align with what we're seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!