Customer Success Manager

Ocean Security is the first Agentic Email Security Platform built for the era of AI-powered attacks. The platform uses a network of AI agents to investigate every email in real time—analyzing behavior, validating intent, and uncovering hidden threats that traditional email security tools miss. As we expand our footprint across the United States, we are looking for a pioneering, high-caliber professional to join us as our very first Technical Customer Success Manager. We are a team driving the future of AI defense, and we are especially interested in candidates who actively work with AI technologies and understand how to leverage AI to build smarter, more advanced products and development workflows. Position Overview Location: Remote (US East Coast based) Reporting to: VP of Sales Type: Full-Time, Individual Contributor (Transitioning to Team Lead) Reporting directly to the VP of Sales, you will be the primary technical trusted advisor for our US enterprise clients, helping them maximize the value of our Agentic Email Security Platform. This is a blank canvas. You will be responsible for defining the customer journey, selecting the tech stack, and building workflows from scratch. Initially, this is a 100% hands-on role , but as the organization and client base grow, this position is fast-tracked to transition into a Team Lead / Management role. Build from Scratch: Architect, design, and implement the entire Technical Customer Success strategy, operational workflows, and playbooks for the US market. AI-Driven Workflows: Architect and integrate the Customer Success tech stack, heavily leveraging advanced AI technologies to build smarter, automated internal workflows and optimize product feedback loops. Technical Onboarding & Deployment: Act as the primary technical point of contact for US clients, ensuring seamless integration, optimal deployment of our AI agents, and long-term technical value. Product Evolution Collaboration: Act as a bridge between US enterprise clients and our R&D teams, understanding how to leverage AI telemetry to help build a smarter, more advanced product. Customer Advocacy & Threat Mitigation: Proactively monitor customer health, manage technical escalations regarding complex email threats, and collaborate with Product and Engineering teams to align our roadmap with client needs. Future Leadership: Establish KPIs and benchmarks to eventually hire, mentor, and lead a high-performing team of Technical CS professionals as the region scales. Experience: Minimum of 5+ years of experience in a Technical Customer Success, Solutions Architecture, or Sales Engineering (with a technical background) role within the Cybersecurity sector. (Experience in email security or AI-driven security products is a major advantage.) AI & Technical Savvy: Practical experience actively working with modern AI technologies. You possess a strong understanding of how to leverage AI to optimize development workflows, automate processes, and scale operations intelligently. Startup DNA: Proven track record working in fast-paced startup environments. You must be comfortable with ambiguity and have the grit to build structures where none exist. Ownership: A true "First-In" mentality—highly independent, self-motivated, and capable of executing both high-level strategy and day-to-day tactical tasks. Communication: Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts (such as AI threat investigation and email protocols) to both C-level executives and technical practitioners. Location: Must be based on the US East Coast and comfortable managing a fully remote workspace while supporting clients across various US time zones. What We Offer The unique opportunity to be the founding member of the US CS function with a direct path to leadership. A fully remote, flexible work environment. Competitive salary, equity package, and comprehensive benefits. A deeply technical culture at the absolute forefront of AI innovation and cybersecurity defense.