Senior Project Manager

Company Description

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance.

Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust - enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).

Job Description

NOTE TO CANDIDATES - This is a 100% remote opportunity.

Our Livonia, MI laboratory is looking for a Senior Project Manager to join their Client Services team specifically focusing on our Federal Programs!


A Senior Project Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. This role is responsible for managing a significant portfolio of primarily premier clients and clients with complex needs and technical requirements. The Sr. Project Manager is expected to build strong working relationships with our clients and technical staff. The Sr. Project Manager is deeply involved with project management process refinement and training within the team. This role is responsible for guiding successful, on-time completion of the clients' project beginning with the first contact (i.e. request for quote, bottle kits, etc.), through the lab (i.e. analytical details, status, etc., to the final deliverables and invoicing. The Sr. Project Manager manages a dedicated portfolio of high profile clients with high annual analytical spend. The Sr. Project Manager will work within a functional group consisting of a Project Manager Assistant and Project Managers. The Sr. Project Manager is expected to become familiar with the complexities of their own projects and the ongoing work within their group. The Sr. Project Manager will also be responsible for training the PM I and/or PM II on high-level, technical aspects of project management and environmental regulatory requirements. The Sr. Project Manager will also be responsible for training and delegating tasks to the Project Manager Assistants.

Job functions:

• Acts a the main point of contact/client services representative for a dedicated list of of high profile clients with high annual analytical spend.
• Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.
• Responsible for training the PM I and/or PM II on high-level, technical aspects of project management and environmental regulatory requirements, and delegating tasks to the Project Manager Assistants.
• Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties.
• Staff meetings and client meetings are critical to relay information about past, current, and upcoming projects.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline.
• Responsible for keeping all accounts project managed and up to date and accurate.
• Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status. Effective and efficient communication is key between all areas of the laboratory and the client and is the responsibility of the Project Manager.
• Understands all applicable aspects of the client project, including rationale for the project, regulations that affect the project, and the different methods employed by the client and laboratory to produce results. A knowledge of environmental regulations is helpful, including: NPDES. SW-846.
• Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc.
• Reviews project data and invoicing for accuracy and completeness before sending final reports to the client.
• Participates in offsite and/or virtual client meetings as coordinated with the Sales team.
• Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.
• Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth.
• Establishes and set up laboratory protocols for the execution of complex or atypical analytical and reporting requirements.

Qualifications

• Associates' degree or equivalent industry experience (Required)
• Minimum of 5 year experience as a Project Manager (Required)
• Experience with High Volume Clients or Complex PM work (Required)
• Bachelor's degree in Environmental Science, Biology, Chemistry, or a related field (Preferred)
• 3+ years of experience as a Client Project Manager II (Preferred)
• Advanced oral and written communications skills (Required)
• Self-initiative and Resource Utilization (Required)
• Advanced English language, reasoning, and mathematical skills (Required)
• Advanced computer skills (Required)
• Excellent attention to detail (Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment. (Required)

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

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