CHILD SUPPORT CASE PROCESSING ANALYST

Child Support Case Processing Analyst - 73006811

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

JOB SUMMARY:

This is a Revenue Specialist II - Case Processing Analyst position in the Department of Revenue's Child Support Program in Tallahassee, Florida. This position performs customer support for child support cases and is an excellent fit for critical thinkers. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

Experience processing information using a computer system. Experience conducting research and analyzing information to make decisions. Experience communicating with others to gather information.

PREFERENCES:

One (1) year of Child Support experience.

SPECIAL NOTES:

Applicants that meet minimum qualifications will be invited to take a Skills Verification Test through Talent Central. This role is eligible for telework after you complete required training and reach an acceptable level of proficiency. Standard workday of 8am – 5pm, Monday through Friday.

SALARY: $38,760.36 - $45,004.08 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

CONTACT INFORMATION: Phylisa Johnson, View phone number on click.appcast.io, View email address on click.appcast.io.