Nursing Supervisor - Health Centers

Nursing Supervisor Health Centers

PHMC serves as both a direct service provider to individuals, families, and communities across the region and as an intermediary agent managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

The Nursing Supervisor Health Centers will supervise clinical nursing services across PHMC Health's community health centers. Responsibilities include providing clinical oversight of registered nurses (RNs), licensed practical nurses (LPNs), and medical assistants (MAs); conducting periodic audits; improving clinical operations and quality metrics; managing corrective action plans; overseeing regulatory compliance; developing clinical workflows, nursing standard operating procedures (SOPs), and policies; and coordinating outcome reporting and communications with internal and external partners.

The ideal candidate will have primary care nursing experience, including experience supervising or providing clinical oversight to RNs and MAs. The preferred candidate will also have experience developing clinical workflows and nursing SOPs. Prior experience working with regulatory and accrediting organizations, including the Health Resources and Services Administration (HRSA) and the Joint Commission, is advantageous.

The Nursing Supervisor Health Centers will report to the Director of Nursing and serve on PHMC Health's nursing leadership team alongside the Nursing Supervisors for Shelter Nursing and Medical Respite.

Supervision and Management:

• Participate in the management of the team in coordination with PHMC Health leadership, in particular the Medical Director and other nursing supervisors.
• Provide professional guidance and verbal direction to RNs, LPNs, and MA's as directed by the Medical Director.
• Develop, provide, and/or coordinate nursing education and professional development activities.
• Assist in the recruitment and orientation of new clinic RNs, LPNs, and MAs.
• Assist in the coordination of nursing student rotations.
• Engage with PHMC and other community partners in nurse-led initiatives.
• Develop and oversee the implementation of competencies to ensure continued improvement in clinical skills Strategy Development.
• Identify and analyze significant opportunities for improvement in care and service.
• Through engagement and collaboration, work with leadership and staff to make quality and its associated processes intrinsic to everyday practices.
• Annually develop and implement the health centers' total quality management strategy with policies, programs, and initiatives.
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

Clinical Quality:

• Design and implement QI activities carried out on an ongoing basis to promote efforts supporting the identification and correction of quality-of-care issues.
• Evaluate current standards of care, establish acceptable standards of care throughout all product lines, and promote the most effective use of resources to reach acceptable and high standards.
• Ensure adherence to established accreditation/HRSA, DHS, Joint Commission, and other federal/state and local requirements.
• Foster improvement strategies, along with systematic tracking, data-driven decision making, to progress towards established benchmarks or goals.
• Align the goals and objectives to improve the quality of clinical care and services provided by the care delivery system in all settings, especially as it pertains to the unique needs of the population.
• Provide technical assistance to managers to build quality into ongoing work processes.
• Foster continuity and coordination of care between primary care practitioners, behavioral health providers, social service staff, and other specialists and nursing staff.
• Monitor, identify, and investigate potential quality issues, conduct root cause analysis, and implement corrective action.
• Assist in the preparation for and participate in regulatory audits, including HRSA, DHS, Joint Commission, VFC, and Title X.
• Assist in supply management for clinic-distributed medications, vaccines, and clinic supplies.
• Develop health services measures of QI, in partnership with the CQI Committee.
• Partner with Information Technology (I.T.) to develop the dashboards for performance indicators.
• Conducts routine site monitoring visits.
• Attends UDS measures meetings as requested.
• Assists with troubleshooting Electronic Medical Record issues.
• Assume new responsibilities as new needs are identified.

Infection Control/Emergency Preparedness:

• Provides coordination and monitoring services for reports of suspected or confirmed communicable diseases that can be transmitted through routine primary care.
• Monitor health centers for consistent hand washing, care of the environment, use of safety syringes and sharps disposal, and use of personal protective equipment.
• Manage or participate, as needed, in communicable disease outbreaks, emergency preparedness/disaster response, and other health initiatives.
• Train community and academic health care professionals to provide comprehensive, culturally competent, continuous care to the health center patient population.
• Provides monthly tracking and record keeping on-site for the environment of care report monthly. Discuss any deficiencies with PHMC Health leadership and monitor remediation of deficiencies.

Clinical:

• Provide on-call /on-site consultation for health center patients, adjunct to community health nursing services as needed (e.g, no nurse available).
• Provides resources for primary care to health center staff, as indicated.
• Document all services promptly.
• Participate in advocacy and coordination committees addressing issues related to community health.
• Collaborates with DPH, OHS, and shelters for timely resolution of infection control measures. Reviews, records, and submits monthly CLIA lab reports.
• Reviews, records, and submits monthly AACO reporting measures.
• Oversees seasonal influenza vaccine process in collaboration with site nurse(s).

PHMC COMPLIANCE RESPONSIBILITIES:

• Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblowers' and Conflict of Interest Policies.
• Keeps abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.
• Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.
• Comply with Department of Public Health (DPH), The Joint Commission, and other accreditation and regulatory agencies' standards.
• Adhere to all PHMC Policies and Procedures.
• Knowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills:

• Strong written and verbal communication skills
• Sensitivity to the needs and issues of diverse and disenfranchised individuals
• Effective, applied leadership traits

Experience:

• At least five years of professional nursing experience
• Experience in primary care as well as community health nursing, strongly preferred
• Infection Control and Emergency Preparedness experience preferred
• Supervisory experience required
• Refined organizational skills and leadership qualities
• Experience in health care planning and administration within an ambulatory health setting

Education:

• BSN or MSN preferred
• Licenses and certifications: Pennsylvania RN

PHMC is an Equal Opportunity and E-Verify Employer.