Senior Retail Wireless Sales Expert - Mentor, OH

Our Commitment to You At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it. All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at View email address on click.appcast.io. At Consumer Cellular we are redefining Retail! At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you’re someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here. As part of our retail team, you won’t just sell phones and plans, you’ll build relationships. You’ll guide guests through decisions with patience and expertise. You’ll create moments that turn first-time visitors into lifelong customers. We’re expanding rapidly across the country, bringing in-person support and personalized service to more communities than ever before. That growth means opportunity for leadership development, skill-building, and career progression. What you will do At Consumer Cellular, we go above and beyond to make sure our guests have everything they need and nothing they don’t. We’re not just here to sell phones. We’re here to build real relationships. Honestly? It feels more like friendship. We’re transforming the retail experience by doing things differently. When guests walk into our stores, they’re greeted with smiles, a space that feels more like a living room than a wireless store, and a team that genuinely loves what they do. That’s where you come in. The wage for this position is between $19.00 - $20.00/hour, plus uncapped commission. This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility. Brand Ambassador – You represent our people-first culture every day by creating a welcoming, comfortable store environment. You deliver exceptional customer service while modeling professionalism, positivity, and strong sales behaviors. Relationship Builder – You connect with guests through active listening and thoughtful questions, guiding conversations toward solutions that meet their needs while driving sales performance. You focus on building loyalty not just completing transactions. Product and Services Expert – You confidently sell devices, plans, and services, consistently meeting or exceeding individual performance goals. You simplify technology into easy, real-world conversations and stay current on promotions and product knowledge. Store Key Support – As a senior team member, you are trusted with opening and closing responsibilities, ensuring the store is secure, organized, and ready to serve guests. You follow company processes and support a smooth, professional store experience during your shift. What You will need High school diploma is required. 1–2 years of retail keyholder experience preferred, in a consultative, customer-focused environment (Wireless sales experience preferred). Demonstrated ability to meet or exceed sales goals. Experience operating a POS system with strong attention to transaction accuracy. Proficient with Microsoft Office (Word, Excel, and PowerPoint). Flexible availability, including evenings and weekends. Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. Requires the ability to move around the store, assist customers and maneuver merchandise when necessary. About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com , by telephone at View phone number on click.appcast.io, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook , Instagram , and Youtube . for tutorials, features, applications, and company news. Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act) Minimum Salary: $42,000 Maximum Salary: $47,250 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing. Competitive base pay with potential for shift differential, overtime and bonus pay Medical insurance (98% company-paid for full-time employee only coverage) Dental and Vision insurance (100% company-paid for full-time employee only coverage) 401(k) company match of 100% up to 6% of your pay Discounted Consumer Cellular wireless phone plan for employees Paid Time Off (PTO) available following a 30-day waiting period 6 company-paid holidays plus 16 hours of floating holiday accrual per year Flexible Spending Accounts (FSA) for health care and dependent care expenses Life and AD&D insurance equal to 1x your annual earnings (100% company-paid) Long-Term Disability insurance (100% company-paid) Employee Assistance Program (100% company-paid) Education reimbursement Employee rewards program _ Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions._ Pre-employment background check and drug screen is required. Primary Location: United States-Ohio-Mentor 9627 Mentor Ave 9627 Mentor Ave Mentor 44060 Job: Retail Associates Travel: No Schedule: Full-time Req ID: 260503 Consumer Cellular