Retail Sales Associate / Customer Service

Retail Sales Associate / Client Experience SpecialistJoin a team that changes lives—one conversation at a timeAllentown Studio | 3–4 set shifts/week, mix of morning/evening/weekend shifts. Are you a natural connector who loves turning casual conversations into loyal relationships? At Elements Massage, our sales associates don't just ring up transactions—they help clients commit to wellness, one meaningful interaction at a time.What's in it for you?$15/hourMonthly bonuses based on conversion successComplimentary massage or skincare every month—yes, on the houseAdditional services at deep discountsFlexible scheduling & a calm, supportive atmosphereWhat you'll be great atEngaging every client with purpose, empathy, and enthusiasmListening closely and guiding newcomers into our Elements Wellness ProgramTurning feedback—even the tricky kind—into rave reviews and lasting trustPromoting services and skincare with integrity and confidenceCoordinating appointments through phone, email, and in-person chatsKeeping our studio fresh, stocked, and invitingWhat you'll bringPrior experience selling memberships, services, or products in-personHospitality skills—maybe from retail, spa, or customer service rolesComfort with simple scheduling and payment systems (we'll teach you!)A drive to support your team and uplift every client who walks through our doorsWe're not looking for someone to follow a script. We're looking for someone who connects, who sees every client as a chance to make someone feel seen, valued, and well cared for.ResponsibilitiesPromote services, skincare products and our Wellness Program, meeting performance goalsProvide great customer service in person, through text/email and on the phoneSchedule appointments on the phone and in personMaintain a clean facility by completing daily laundry and cleaning tasksLegal disclaimer©2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.