Network Support Customer Success Engineer

Pay: $40-44/hour W2. Our company offers consultants a suite of benefits after a qualification period, including health, vision, dental, life, and disability insurance. Hybrid role, onsite work expected 3-4 days/week. W2 candidates only; 1099/C2C not possible. Duties Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential. Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions. Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases. Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly. Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans. Qualifications 3-5 years of overall experience required, including at least 1 year in network security engineering, operations, support, or professional service, or similar roles. Bachelor's Degree required. Working knowledge of PANW NGFW security platforms is highly desirable. Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable. Working knowledge of Windows, Mac, and Linux operating systems is highly desirable. Network Security certification PCNSA, PCNSE, CCNA, CCNP, or similar is highly desirable. Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth. Experience in customer escalations, account management, and project management. Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity. #J-18808-Ljbffr The Fountain Group