Senior IT Support Analyst I

ABOUT ROCKET LAB

Rocket Lab is the end-to-end space company building rockets spacecraft and critical subsystems that keep the world connected protected expand humanitys reach to the Moon Mars and beyond. We move fast build real hardware for meaningful missions and make the impossible routine. Come shape the future with us.

SENIOR IT SUPPORT ANALYST I

As a Senior IT Support Analyst I based onsite at Rocket Labs Middle River MD office you will work closely with the IT Client Services Lead and multiple IT teams including Infrastructure and Launch in a fast-paced and dynamic environment. You will be the senior on-site support person for the staff at this location . You will support on-site IT infrastructure clients servers and network as well as for the staff and Launch Engineers/ position will suit someone who is seeking autonomy and ownership over their own facility while having the support of the wider IT team to collaborate on technical solutions.A natural curiosity strong engineering judgement and a drive to continuously learn are is an opportunity to keep critical systems running for real space technology programs and contribute to missions that are literally reaching for the stars.

WHAT YOU WILL DO

• Service Delivery & Support:
  • Carry out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab
  • Track and update support desk Incident Request Problem Change and Project tickets along with related documentation
  • Diagnose and resolve complex IT issues independently when no runbook exists then build one
  • Provide instruction guidance technical support and documentation to teams across the site
  • Provide support to Launch and Mission Operations during launch periods
  • Occasional domestic and international travel may be required
  • This position may require flexibility to work various shifts including evenings weekends and participation in an on-call rotation as needed
• Site Ownership & Stakeholder Engagement:
  • Take ownership of on-site IT infrastructure including clients servers and network
  • Build strong relationships across site leadership engineering and technician teams
  • Be the recognized subject matter expert for IT
  • Own medium to complex IT projects end-to-end and collaborate with the wider IT team on technical solutions

YOULL BRING THESE QUALIFICATIONS:

• 5 years experience in IT support systems or infrastructure roles with a STEM degree or equivalent technical background including demonstrable time operating with limited onsite supervision
• Working knowledge of a service delivery framework such as ITIL and practical experience with formal Change Incident Problem and Configuration management
• Experience across most and deep capability in at least three of the following:
  • Windows and Linux desktop and server operating systems (including imaging ongoing maintenance patching troubleshooting)
  • PC and server hardware (including build repair upgrade and component-level diagnosis)
  • Networking (switching VLANs routing basics TCP/IP DNS DHCP wireless PoE structured cabling and fiber) and troubleshooting
  • Scripting and automation (e.g. PowerShell Python Bash)
  • Active Directory and Group Policy
  • Monitoring alerting and observability platforms
• Experience owning a medium to complex end-to-end IT project across all phases from initial requirements gathering and planning through implementation testing stakeholder coordination and ongoing operational support
• Familiarity with common AI platforms and the ability to write effective prompts evaluate AI-generated outputs and identify opportunities to leverage AI to improve service delivery and operational efficiency
• Excellent problem-solving and analytical skills with the ability to see the big picture and make connections
• Ability to communicate and present complex and technical concepts and ideas to a general audience

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:

• Certifications in ITIL CompTIA (A/Network/Security) Microsoft or a network vendor certification
• Cloud-based technologies (Azure AWS O365)
• Virtualization technologies and public/private cloud environments Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform
• Industrial/OT environments
• Video surveillance and NVR platforms media streaming and radio/voice comms systems
• Telemetry time-series or test data pipelines and storage
• Security and compliance frameworks such as NIST 800-171 CMMC or ISO 27001
• Experience in fast-paced high-tech industries such as semiconductors or aerospace supporting engineers labs manufacturing and critical operations such as mission control launch and test ops

This position may require prolonged periods of sitting standing walking computer work and occasional exposure to moderate levels of noise dust and fumes in production areas.

Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one component of our total rewards package at Rocket Lab. Employees may also receive company equity and access to a robust benefits package including: top tier medical HMO PPO & a 100% company-sponsored medical HSA plan option dental and vision coverage 3 weeks paid vacation and 5 days sick leave per year 11 paid holidays per year flexible spending and dependent care savings accounts paid parental leave disability insurance life insurance and access to a 401(k) retirement plan with company match. Other perks include: discounted employee stock purchase program and free snacks/drinks onsite.

Eligibility for benefits may vary based on employment status please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the companys discretion.

Base Pay Range (MD Only)

$82400 - $103000 USD

WHAT TO EXPECT

Were on a mission to unlock the potential of space to improve life on Earth but thats not an easy task. It takes hard work determination relentless innovation teamwork grit and an unwavering commitment to achieving what others often deem impossible. Our people out-think out-work and out-pace. We pride ourselves on having each others backs checking our egos at the door and rolling up our sleeves on all tasks big and small. We thrive under pressure work to tight deadlines and our focus is always on how we can deliver rather than dwelling on the challenges that stand in the way.

Important information:

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations including the International Traffic in Arms Regulations (ITAR) Rocket Lab Employees must be a U.S. citizen lawful U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce as applicable. Learn more about ITAR here.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States International Traffic in Arms Regulations.

Under these Regulations you may be ineligible for this role if you do not hold citizenship of Australia Japan New Zealand Switzerland the European Union or a country that is part of NATO or if you hold ineligible dual citizenship or nationality. For more information on these Regulations click here ITAR Regulations.

Required Experience:

Senior IC