Retail Guest Service Associate - Full-time

Job Description

Job Description

GUEST SERVICE ASSOCIATE FLOATER

Kitchen Kettle Foods Shops – Kitchen Kettle Village

Intercourse, Pa | $16/hour | Full-time

Every day is a little different at Kitchen Kettle Village! One moment you're helping guests sample products, the next you're sharing your favorite recipes, creating beautiful displays, or helping someone find the perfect gift. If you enjoy staying busy, connecting with people, and working as part of a fun, supportive team, we'd love to meet you. Shops include Aged & Cured, Jam & Relish Kitchen, Olive Basin, Country Life, and Village Soap.

Vision : Spreading Happiness

Mission : Creating Exceptional Experiences and Lasting Memories

Values : Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart,

& We Before Me

Perks & Benefits

• Family-owned and operated since 1954
• Non-traditional retail and food service hours - Closed evenings and Sundays
• Medical, Dental, Vision
• Penn Medicine HealthWorks
• Penn Medicine HealthWorks
• 401(k)
• Paid Time Off
• Wellness programs
• Scheduling flexibility for work/life balance
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Learning and development opportunities

What You’ll Do

• Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
• Accurately total the price of merchandise purchased by guests, handle all forms of money, calculate the correct change, and wrap/bag guest purchases effectively.
• Become an expert in our various product lines and usage ideas for the various products.
• Open and/or close registers and shops as needed.
• Be flexible to potentially shift between multiple shops within a shift.
• Assist with the pricing and setting up of merchandise displays as directed by the shop Captain.
• Assist with the finished product production stages in the Aged & Cured and Olive Basin shops.
• Obtain merchandise, throughout the store, requested by guests.
• Answer guest questions concerning location, price, and use of merchandise.
• Monitor and assist with periodic merchandise inventories throughout the year.
• Help keep the shops and merchandise clean and orderly.
• All other related duties as required or assigned.

What You Bring

• High level of confidentiality and ethical conduct
• Communication excellence
• Problem solving skills
• Teamwork orientation
• Initiative
• Attention to detail
• Stress management/composure
• Coachability and the ability to embrace change
• Ability to adapt to a changing environment

For a complete description of this position, please review the attached full job description. The attachment includes detailed information about the essential functions, competencies, work environment, physical demands, position type, expected hours of work, and other job-related details.

Closed evenings and Sundays | Saturdays and holidays (excluding thanksgiving and Christmas) required
35-40 hours per week