Banker II

Staff

Senior Admin Support

South Broadway, Saratoga Springs, NY, US

Salary Range: $20.50 To $23.00 Hourly

The Arrow Financial Corporation Family of Companies is always interested in connecting with talented individuals for this role. This posting reflects our ongoing recruitment to build a strong pipeline for future openings.

Experience the difference working for a community bank that combines local decision-making with a strong commitment to personal connections and the communities we serve. We are seeking dynamic, authentic individuals to join our amazing team as a Banker II supporting our Saratoga Region.

What You’ll Do:

Provide top-notch core customer service

Process deposits, withdrawals, and payments accurately

Assist with basic banking inquiries and transactions

Ensure compliance with financial policies and security procedures

What We’re Looking For:

Cash-handling and customer service experience required

Curiosity, confidence, and resourcefulness

Strong communication and customer-centric problem-solving skills

A positive attitude and a team-player mindset

Availability to work flexible schedule within standard banking hours

Why Join Us?

Gain valuable experience in the banking industry

Work with a supportive and professional team

Competitive hourly pay and annual employee bonus program

Employee Stock Ownership Plan & Pension Plan both fully funded by company

ABOUT THE POSITION

Banker II is responsible for core customer service interactions including processing customer transactions accurately and in a timely manner, responding positively to inquiries, safeguarding customer information, and detecting and preventing fraud. This role supports the Banker I role with complex customer service transactions and inquiries requiring escalation. This client-facing role is key to creating outstanding customer experiences by developing quality relationships through caring conversations, identifying customer needs, and recommending products and services as appropriate.

Essential Job Functions

Processes transactions accurately and efficiently; follows proper cash handling procedures; balances cash drawer and adheres to established cash limits, buying and selling currency from the vault

Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs

Identifies opportunities to provide additional products or services and generates client referrals

Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies

Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures

Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual-control as assigned

Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety

Provides key support to the Banker I, by serving as a peer mentor and subject matter expert for complex customer service inquiries and transactions

Opens basic customer accounts, such as checking and saving, and orders debit cards as appropriate

Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

High School Diploma or GED required

3 years of experience in banking, customer service, cash handling, or retail sales preferred

Skills/Knowledge:

Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus

Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor

Strong attention to detail and problem-solving skills with the ability to follow procedures

Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities

Sound judgment, discretion, and a high level of integrity when handling confidential information

Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Ability to remain in a stationary position, often standing, for prolonged periods of time

Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations

Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds

Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to travel is required to maintain client relationships and support business objectives.

Ability to participate in rotational Saturday schedule to provide branch support

Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

Medical, Dental, and Vision Insurance and Flexible Spending Plan

Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

Education and Tuition Reimbursement

Wellness Reimbursement Program

Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $20.50- $23.00 per hour commensurate with experience and education.

Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.

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