Customer Service Manager

Overview Job Location: US-WA-SILVERDALE Requisition ID: View phone number on click.appcast.io Line of Business: All Ways Caring HomeCare Pay Min: USD $25.00/Hr. Pay Max: USD $27.00/Hr. Who we are looking for The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Responsibilities Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks What you will receive / Benefits Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities What you will do Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications Associate or bachelor\'s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver\'s license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day. Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $25.00 - $27.00 / Hour #J-18808-Ljbffr