Student Financial Management Counselor

Student Financial Management Center : Atlanta and Dunwoody Campuses We are seeking Student Financial Management Counselor (SFMC) to serve in our Student Financial Management at our Atlanta and Dunwoody campuses . The SFMC is primarily responsible for providing financial counseling to students, parents, and the university community about the financial aid process, financial aid eligibility requirements, student account policies by conducting financial management workshops, seminars, and other outreach activities. This position is also responsible for providing excellent customer service within a high‑volume environment which includes in‑person visits and phone inquiries. WHAT MAKES THE Student Financial Management Center A GREAT PLACE? Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with a variety of partners. Professional development opportunity and mentorship A rapidly growing center within an academic setting Duties Include Conducts community outreach efforts including financial management workshops and orientation presentations as well as conducting calling campaigns to students, parents, other University staff, and community organizations. Conduct financial literacy counseling for assigned student populations that include Satisfactory Academic Progress. State and Federal funding sources as well as student finance topics around budgeting and credit. Serves as a tier 2 resource to students, parents, colleagues, and the university community regarding complex financial aid and student account issues via phone and in‑person by federal, state, Board of Regents, and institutional regulations. Investigates and provides solutions regarding financial aid and student account customer issues. Review and analyze daily exception reports to resolve issues. Assists in awarding financial aid according to program regulations, such as HOPE, and federal direct loans, Reviews the accuracy of financial aid applications and verifies application information with supporting documentation. Evaluates financial circumstances to determine appropriate student account payment options. Counsel students on a variety of enrollment management issues including all aspects from orientation to enrollment and after, including but not limited to admissions, registration, and academic records. Disclaimer This job requisition provides a high‑level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee’s direct supervisor. Minimum Hiring Qualifications Bachelor's degree and two years of experience; or combination of education and related experience. Preferred Hiring Manager Preferred working knowledge of Banner. Preferred previous experience at an institution of higher education. Financial Aid preferred. College/Business Unit Provost & VP Academic Affairs Department Student Financial Counsel Center Shift

M-F 8:30 AM - 5:15 PM

Salary $45,000 Pay Grade 13 FLSA Status Non-Exempt Job Type Full Time (Benefits Eligible) Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi‑campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place Equal Employment Opportunity Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr Georgia State University