Mail Processing Clerk

Donation Processing AssociateLocation: Ann Arbor MI Pay: $13.73 - $15.73 per hour Job Type: Part-time Schedule: 24 hours per week, including evenings, weekends, and holidays as scheduledAbout the RoleAt The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.What You'll DoProvide exceptional donor service by greeting donors and offering assistanceProcess and track donations accuratelyMaintain a clean and well-organized donation areaSort, load, and unload Salvation Army trucks per center policyPower sort donations as they arrive (where applicable)Support production processes as neededSafeguard all donated materials and assigned equipmentReport any complaints, damage, or injuries occurring in the donation areaGuide donors on acceptable materials and provide information about pickup services for heavy itemsTraining ProvidedPaid training donation process, production standards, and store proceduresOngoing coaching and support from store leadershipOpportunity to build retail and customer service skillsWhy Join UsMission-driven work that supports programs in your communityOn-the-job trainingTeam-oriented environmentEmployee Discount, Employee Assistance Program, and more!What You NeedRequiredHigh School Diploma or currently pursuingStrong English communication skills for donor and team interactionsBasic computer skills and ability to learn new systemsBasic math skillsAbility to pass pre-employment background checkMust be available for a flexible schedule including weekends, holidays and eveningsPhysical RequirementsAbility to regularly lift and move up to 50 poundsOccasionally lift and move up to 100 poundsStand for extended periodsWalk, reach, climb, balance, stoop, kneel, and crouch as neededWork in various weather conditions (outdoor exposure)What Success Looks LikePositive donor feedbackClean and organized donation areaMeeting daily production goalsStrong team collaborationReliable attendance and punctualityAccurate donation tracking and receiptingThe Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.