Food and Beverage Training Supervisor

Job Description

Job Description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary: . The successful Training Supervisor is responsible for the initial and ongoing training of all new hires and current crew. They must be able to coordinate training for all crew members, so they are prepared to execute friendly and enthusiastic service.

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Duties and Responsibilities:

• Successfully perform all Front of the house (FOH) roles
• Schedule all training and follow shifts for new crew
• Work as a supervisor on cruises where new crew is training to lend a helping hand and ensure the training standards are being executed
• Check in crew for pre-shift meeting by ensuring all in the correct uniform per role
• Provide crew with any knowledge needed to successfully execute the cruise
• Keep all crew motivated throughout training
• Develop strong teamwork within the crew
• Assist with orientation, recruitment and training and retention of assigned vessel(s)
• Ensure crew are trained and consistently follow and adheres to proper company standards
• Additional job duties assigned

Requirements & Qualifications:

• High school degree or equivalent required
• Understanding the ability to execute all F&B positions
• Must be highly energetic and motivating
• Maintain clean and professional standards
• Strong communication skills
• Strong organizational skills
• Communicate effectively in oral and written form
• Demonstrate ability to manage multiple priorities/tasks
• Full product knowledge of:
  • • Menu
    • Wine list
    • Drink list

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The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.