HVAC Service Technician - Suwanee

Join One of the Southeast's Leading Home Service CompaniesAre you an experienced HVAC professional looking for a company that values your expertise, rewards your performance, and invests in your future? Coolray is seeking skilled HVAC Service Technicians to join our growing team and help continue our tradition of delivering exceptional service to homeowners across the Atlanta market.Since 1966, Coolray has been a trusted name in home comfort. Together with Mr. Plumber and Coolray Electrical, we provide industry-leading heating, cooling, plumbing, and electrical services backed by outstanding customer care and our Lifetime Parts & Labor Warranty. With more than 500 team members and multiple service locations, we're continuing to grow—and we're looking for top talent to grow with us.As an HVAC Service Technician, you'll diagnose, repair, and maintain residential HVAC systems while delivering an exceptional customer experience and helping homeowners make informed decisions about their comfort systems.What's In It For Me?Exceptional Earning Potential: $95,000 - $150,000+ annually, including weekly performance bonuses of up to 10% of truck revenue and lead generation incentives.Comprehensive Benefits Package: Medical, Dental, and Vision Insurance, 401(k) with company match, Company-Paid Life Insurance, Short-Term & Long-Term Disability, FSA, EAP, Legal Services, Pet Insurance, and Identity Theft Protection.Work-Life Balance: Generous PTO, six paid holidays, paid birthday off, and family-friendly scheduling.Career Growth & Development: Paid training, ongoing technical development, dedicated coaching and mentorship, and clearly defined advancement opportunities.Additional Perks: Tool Purchasing Program, annual boot allowance, and stable, year-round employment with a growing industry leader.ResponsibilitiesWhat Will I Do?Diagnose, troubleshoot, repair, and maintain residential heating and air conditioning systemsPerform comprehensive system evaluations to identify root causes of equipment issuesService and maintain: Air conditionersFurnacesHeat pumpsIndoor air quality systemsThermostats and controlsRelated HVAC componentsUtilize diagnostic equipment, hand tools, and power tools safely and effectivelyPresent repair options and recommendations clearly and professionally to homeownersEducate customers on system operation, maintenance requirements, and energy-saving opportunitiesPromote and explain the benefits of the CoolCare Maintenance AgreementIdentify opportunities to improve comfort, efficiency, reliability, and indoor air qualityBuild strong customer relationships through exceptional service and communicationAccurately document service findings, completed work, and recommendations using company software platformsMaintain compliance with company policies, quality standards, and safety proceduresEnsure all work is completed according to local, state, and national codesQualificationsDo I have What it Takes?Required ExperienceMinimum 5 years of residential HVAC service, maintenance, and repair experienceProven experience diagnosing and troubleshooting a wide range of HVAC system issuesStrong mechanical aptitude and technical problem-solving skillsSkills & AbilitiesExcellent customer service and communication skillsAbility to build trust and create positive customer experiencesStrong attention to detail and commitment to quality workmanshipSelf-motivated with the ability to work independentlyResults-driven mindset in a performance-focused environmentAbility to explain technical information in a clear, customer-friendly mannerDesire to continuously learn and advance within the HVAC industryPreferred QualificationsExperience with ServiceTitanIndustry certifications (EPA Certification preferred)Previous experience working within residential home servicesRequirementsValid driver's licenseAbility to pass a Motor Vehicle Record (MVR) reviewAbility to work in attics, crawl spaces, rooftops, and outdoor environmentsAbility to lift, carry, and maneuver HVAC equipment and materialsAt Coolray, we're committed to helping our technicians succeed. Through ongoing training, strong leadership support, competitive compensation, and a culture focused on growth, we provide the tools and opportunities needed to build a long-term career.Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.