Customer Service Associate

Objective SummaryThe Customer Service Associate will monitor and manage all incoming correspondence through Dynatect’s main phone line and general email account. Input applicable information into Dynatect’s ERP system, per internal and external requirements, in accordance with established policy guidelines.Key Position ActivitiesDistribute and respond to all incoming correspondence to Dynatect’s company email as well as over the phone.Facilitate communication across the Customer Service team to ensure the customer receives information required with their inquiry.Enter quotes and other information into the company’s ERP system.Submit quotations for existing and repeat items.Primary ResponsibilitiesAnswers incoming calls and directs to appropriate person; collects and distributes messagesMonitor all incoming correspondence to the company’s general email accountResponsible for managing all incoming and outgoing mail, including sorting and distributing, while also maintaining a professional and welcoming main lobby by assisting visitors, directing inquiries, and ensuring the area is organized and properly attendedFacilitate communication and collaboration across multiple departments by responding to or distributing emails to the appropriate individuals in a timely manner.Responds to customer inquiries for placement of new orders, order status, or pricing for existing productsCoordinates RFQ process; responds directly to standard requests; forwards non-standard requests to appropriate technical support areaAccurately enter estimate information into Dynatect’s ERP system and support the Inside Sales department by generating and submitting up-to-date quotations, as neededCreate and modify customer contracts, as requiredEnsure that all administrative information is accurate and correctMeet or exceed individual productivity, quality, and financial goals as assigned, measured by the department’s key performance indicatorsSecondary ResponsibilitiesSupporting customer follow up activities as neededActively support and participate in meetings, strategic initiatives, group goals, and continuous process improvement effortsUnderstand and adhere to the Customer Service department’s “backup” policiesAll other duties as assignedSupervisory ResponsibilitiesNone.Knowledge, Skills, and AbilitiesEssentialHigh School Diploma / GED or higher-level education required.Proven record of stable work history and good attendance required.Ability to communicate effectively both orally and in writing is required.Basic math skills are required.Strong computer skills and navigational ability among various business system software (ERP and Microsoft Office Suite Products) required.Organizational skills to maintain files and records effectively required.Accurate data entry skills. Prior experience with database systems required.PreferredBachelor's degree (4-year degree) preferred.Previous Customer Service or related experience preferred.Previous telephone customer service or sales experience in a manufacturing environment is strongly preferred. #J-18808-Ljbffr