Operations Supervisor

Description

The Operations Supervisor is responsible for leading day-to-day activities across multimodal transportation supply chain and/or contract logistics operations ensuring safe efficient and accurate execution of core service processes. This role provides direct leadership to frontline associates and is accountable for operational performance safety quality and customer service within the assigned function area or shift. They drive productivity adherence to standard work and continuous improvement while supporting customer commitments and operational excellence goals. They play a critical role in problem-solving process optimization and issue resolution in fast-paced operational environments.

Responsibilities

• Supervise daily operational activities which may include receiving storage picking packing shipping dispatching routing yard management or other logistics workflows.
• Coordinate and prioritize work assignments for team members to meet service quality safety and productivity targets.
• Ensure inventory freight or equipment is handled processed transported and dispatched safely accurately and on time based on operational needs.
• Monitor workflow resource utilization labor allocation and equipment usage to support efficient operational execution.
• Ensure compliance with all safety environmental regulatory and operational policies and procedures.
• Promote and enforce safe work practices lead safety observations and actively support facility and/or fleet safety initiatives.
• Ensure adherence to standard operating procedures (SOPs) work instructions and change control processes.
• Support audits and compliance activities related to quality safety customer requirements or regulatory standards (such as OSHA or DOT).
• Lead and support problem-solving activities related to service issues quality defects operational delays process gaps or customer escalations.
• Participate in continuous improvement initiatives using Lean Six Sigma 5S Kaizen or similar methodologies.
• Identify opportunities to enhance accuracy efficiency cost control asset utilization and service performance.
• Respond to operational issues and service concerns in real time making timely decisions to minimize disruption.
• Escalate issues appropriately and collaborate with cross-functional teams such as transportation planning customer service engineering and quality.
• Provide day-to-day leadership coaching and direction to frontline associates supporting performance management and fostering a positive team environment.
• Support training onboarding cross-training and skill development for team members including safe and compliant operation of equipment.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or General Education Development (GED)/equivalent required; Associates degree (or higher) in Supply Chain Management Business Logistics Transportation or a related field preferred.
• Certification/Licensure: Valid forklift certification/licensure (or ability to obtain before operating equipment) required including operation of applicable material handling equipment (MHE) such as sit-down/stand-up forklifts reach trucks order pickers pallet riders or other specialized MHE as required by the site. Additional equipment certifications may be required depending on facility needs.
• Experience: 3 years of experience in warehouse distribution transportation or broader supply chain operations including supervisory or team lead responsibilities.
• Demonstrated ability to lead and supervise frontline teams in fast-paced operational environments with a focus on performance management engagement and development.
• Ability to communicate effectively in English (verbal and written).
• Working knowledge of Warehouse Management Systems (WMS) Transportation Management Systems (TMS) Enterprise Resource Planning (ERP) and reporting tools.
• Familiarity with operational processes such as inventory management order fulfillment transportation dispatch routing or dock/yard operations.
• Experience with Lean Six Sigma 5S Kaizen or similar continuous improvement tools or methodologies.
• Exposure to quality environmental regulatory or safety management systems (e.g. ISO standards OSHA or DOT requirements as applicable).
• Equipment: Ability to safely operate material handling equipment (MHE) such as pallet jacks dollies hand trucks order pickers pallet riders conveyors dock plates dock levelers sit-down/stand-up forklifts and reach trucks (with company-assisted certification/training) and/or other specialized MHE as required by the site.
• Physical Demands: Extensive standing walking bending stooping kneeling crouching reaching and twisting for 8-12 hours per/shift with the ability to lift push pull and carry freight up to 50lbs without assistance with occasional lifting of freight up to 75lbs with assistance or mechanical aids throughout each 8-12 hour shift multiple times per/week.
• Environment: Ability to work safely around moving equipment vehicles and freight in a non-climate-controlled environment including frequent exposure to temperature extremes (both hot and cold) occasional outdoor work and/or exposure to precipitation (rain sleet snow etc.) regular exposure to moving equipment vehicle traffic exhaust dust and moderate to loud noise.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies including Windows PCs Microsoft O365 (Outlook Word Excel PowerPoint etc.) and web conferencing (Teams Zoom Webex etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting) with occasional travel for related meetings/events.
  --
  #LI-KK1 #LI-Onsite

Required Experience:

Manager