Business Lead, Order-to-Cash - Americas

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.Job DescriptionThe OTC (Order-to-Cash) Business Lead (Regional Process Lead – Americas) is accountable for the operational ownership, transformation, and ongoing performance of the Order-to-Cash process across the Americas region (US, Canada, LATAM), with extended support to Australasia markets.This role operates as the regional authority for OTC process execution and delivery, combining hands-on operational leadership with Global Process Lead (GPL) governance accountability. The focus is on ensuring consistent execution of global standards, successful delivery of SAP programs, and seamless new product launch readiness and execution.As the Order-to-Cash (OTC) Business Lead - Americas at Gilead you will ...Key Responsibilities1. Regional OTC Operational Process OwnershipOwn the day-to-day performance and execution of OTC processes across:US, Canada, LATAM marketsOversee key process areas:Customer Master DataOrder Management & FulfilmentPricing & Contract executionBilling & InvoicingCash ApplicationCredit & CollectionsEnsure consistent adherence to global OTC process standards and controlsAct as the primary escalation point for operational issues and performance gaps2. SAP Programme Delivery & Process IntegrationLead the business execution of SAP S/4HANA programs across the region:Upgrades, releases, and enhancementsTesting coordination and business validationCutover planning and executionEnsure business readiness including:Data readinessProcess alignmentUser adoptionDrive post-go-live stabilization, ensuring minimal disruption to operations3. New Product Launch (NPI) ExecutionOwn OTC readiness for new product introductions across the region, including:Customer and pricing setupOrder-to-bill readinessCredit and compliance alignmentCoordinate cross-functionally to ensure:Launch timelines are metNo disruption to order capture, billing, or cash processesIdentify and proactively resolve risks impacting launch execution or revenue realization4. Regional GPL Governance & Change ControlAct as the regional GPL authority for OTC, ensuring all changes align to global standardsProvide formal decision support on change requests and enhancements, including:Validation of business need and process alignmentPrevention of unnecessary customizationOperate within global governance processes, ensuring:Only value-driven, compliant changes are approvedAct as a control gate for regional deviations, maintaining process integrity5. Process Standardization & Operational SimplificationDrive elimination of:Local workaroundsManual processesNon-standard practices across marketsEnsure consistent process execution across:US vs Canada vs LATAM complexityBalance global standardization with pragmatic regional requirements6. Performance Management & Operational MetricsOwn and track regional OTC KPIs, including:Cash collection / DSOOrder cycle timeInvoice accuracyDispute volumes and resolution timeDrive corrective actions to address:Service failuresRevenue leakageProcess inefficienciesEnsure visibility and transparency of performance to leadership7. Cross-Functional & Regional LeadershipLead coordination across:Commercial teamsFinance and CreditSupply Chain and LogisticsShared Services and BPO partnersAct as the regional business lead for OTC in all programs and operational forumsSupport Australasia markets by:Providing process expertise in time zoneSupporting escalation and transformation alignment8. Change Execution & AdoptionDrive operational adoption of new processes and systems, including:Training alignmentStakeholder engagementChange readiness activitiesEnsure changes are fully embedded into operations, not just deployedIdentify and mitigate resistance across regional teamsBasic Qualifications:Bachelor's Degree and Twelve ExperienceORMasters' Degree and Ten ExperienceORPhD and Eight Years' ExperiencePreferred Qualifications:10+ years’ experience in Order-to-Cash, Finance Operations, or Commercial OperationsProven experience managing regional operations across Americas marketsStrong track record delivering SAP transformation programs (S/4HANA preferred)Experience supporting product launches or commercial readiness activitiesExperience in regulated industries (pharma / life sciences) preferredStrong operational process leadership (execution-focused)Deep expertise in end-to-end OTC processes and dependenciesAbility to operate across multiple markets and complexity levelsStrong stakeholder management and escalation handlingData-driven mindset with a focus on performance improvement and outcomesPeople Leader Accountabilities:Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams. Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem. The salary range for this position is: $210,375.00 - $272,250.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.For additional benefits information, visit: * Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.For jobs in the United States:Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact View email address on click.appcast.io for assistance.For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACTYOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACTGilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.For Current Gilead Employees and Contractors:Please apply via the Internal Career Opportunities portal in Workday.SummaryLocation: United States - California - Foster CityType: Full time