Maintenance Technician

Job Description

Job Description

Position Summary: 

The Maintenance Technician is responsible for responding to maintenance requests as instructed by the Maintenance Manager/Supervisor or property staff, or as requested by residents or vendors. This position ensures that the physical aspects of the property meets the Company’s established standards and any applicable laws.

Essential Duties & Responsibilities: 

• Schedules, monitors and/or perform preventative maintenance and apartment turns.
• Diagnoses problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structural, and appliances.
• Ensures that work order requests are responded to promptly and professionally.
• Ensures residential units have been turned in a timely and efficient manner, as well as determines if work has been completed properly.
• Provides excellent customer service to prospective and current tenants, and promotes quality living experience for all residents.
• Provides on-call pager service when scheduled and performs emergency maintenance work when required.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
• Assists supervisor with scheduling and communicating with vendors and contractors.
• Assists supervisor with obtaining bids from outside contractors, as well as oversees contractor work for completeness.
• Assists with purchasing maintenance supplies for the property while staying within the planned budget.
• Accurately prepares and submits property invoices in accordance with established guidelines.
• Communicates with supervisor regarding the overall maintenance function of the property.
• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
• Complies with all Company National Standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

Education and/or Experience:

• High School diploma or equivalent.
• Minimum 1 year of previous experience in property management maintenance, other building maintenance or related trade is required.

Skills/Specialized Knowledge:

• Ability to read, write and understand English.
• Ability to use a personal computer or other computer tracking systems used at the property.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Good verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic mathematical functions.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an automobile.

Required Licenses:

• Current driver license and automobile insurance.
• O7B/CAMT preferred

Benefits:

• Life, Health, Vision, & Dental Insurance packages available.
• 401K with company match.
• Paid Vacation & Holidays.
• Company vehicle.

Physical Requirements:

This is a position which requires the Service Technician to frequently walk, stand and climb stairs in/around apartment homes, models, and properties. Must also operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Employee. Duties, responsibilities, and activities may change at any time with or without notice.