Customer Service Representative
$21 - $23 per hourCollabera
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Days Left: 27 days, 4 hours left Apply Pay range :$21/hr to $23/hr (Hybrid- 1 Week Onsite/1 Week Remote after Training) Job Description: In this role, you will:
- Support internal and external customers with inquiries and complaints regarding financial products and services.
- Seek ways to determine appropriate courses of action, conduct investigative steps to identify the issues, and process complex transactions online
- Perform moderately complex research to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
- Receive direction from supervisors and escalate non-routine client concerns to more experienced individuals.
- Interact with internal and external customers to respond to the concerns raised, as well as determine appropriate course of action.
- Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.
- 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term
disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid
sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS
Applicable) Job Requirement
- call
- inbound
- customer service
- Recruiter
- Phone
- Kajri Maheshwari
- View email address on click.appcast.io
- View phone number on click.appcast.io
Vacancy posted 17 hours ago
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