Program Manager

Location: Minneapolis, MN Hires local to the Twin Cities Metro‑Area can anticipate an in‑office component of 1‑2 days a week, employed with Bold Orange. If this position lists “Open to Remote”, hires outside of the metro area can anticipate travel to our Minneapolis, MN office on an as‑requested basis. We value human connection and some travel is anticipated. About Bold Orange Bold Orange (BOCO) is a customer experience company. We believe authentic human connections are the single most important driver of business and societal progress. We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the outside, future focused perspective to our clients. Position Summary The Program Manager is a senior leadership role within the Project Management department primarily focused on driving client delivery excellence, optimal portfolio health and growth through financial responsibility, staffing, and operational consistency across a portfolio of businesses. The Program Manager acts as a key contributor in the project management department’s evolution and optimization, fostering project management team growth and the implementation of the department's innovation roadmap. Position Duties and Responsibilities Financial Acumen & Responsibility In collaboration with Client Strategy & Services, lead the financial health of a portfolio of business and maintain set agency margins to drive success at the top level, across all businesses within, monitoring overall forecasting and process adherence and flagging potential red flags. Project estimation of new business and organic client opportunities ensuring accurate data and a consistent approach. Manage and support project managers at all levels to ensure that forecasting is achieved and consistent month‑over‑month, providing course correction where necessary. Staffing for Growth, Quality & Delivery Ensure all businesses within the portfolio are staffed appropriately to support client work and delivery excellence. Manage PM and support team capacity, including escalating and identifying new project management hiring needs. Continual staff oversight to identify gaps, incremental work and/or misaligned skillsets that hinder exceptional delivery. Facilitate capacity and forecasting needs based on work shifts, incremental scopes, and re‑forecasting efforts to proactively identify needs. Support and sometimes lead the sourcing and management of contractor needs, including guiding project management talent through the approval and management processes. Operational Consistency & Evolution Lead and support project managers delivering integrated projects that span multiple functional departments i.e., strategy, UX/UI, media, martech implementations, data & analytics, SEO, and technical delivery. Drive operational excellence and consistency across individual portfolios as well as the organization as a whole, by ensuring agency integrated delivery process compliance and evolution to meet both team and client expectations. Drive required documentation and retrospectives by client, ensuring processes are documented, evolving based on learnings, and shared out as necessary. Project Management Department Leadership & Innovation Guide and foster project management team growth by identifying and managing existing and new skillsets, growth areas, and areas of interest to map and align PM talent to the appropriate work. Train and facilitate the PM onboarding process for all new PM hires, ensuring consistency in support and approach that expands beyond general new hire onboarding. Manage and address individual feedback and performance opportunities for PMs aligned to the portfolio of business. Support the implementation and definition of the innovation roadmap, bringing insight and a POV through relevant project learnings, new technologies, and the piloting of new processes. Required Qualifications and Experience 10+ years of project management experience from a digital marketing agency environment A history of robust project management leadership that spans strategy, creative, technology implementation, data, SEO, and marketing automation initiatives Demonstrated ability to drive financial health, manage forecasting adherence, and review P&L reports for a portfolio of businesses Extensive experience estimating integrated delivery projects of $25k and over for organic and new business opportunities Ability to think strategically and contribute to department planning, evolution, and innovation initiatives as a leader on the team Previous experience and enjoyment of staffing oversight, including capacity management, skill alignment, and contractor management Strong background driving operational excellence, process compliance, and evolution for integrated project delivery Previous experience and passion for people management Desire to contribute, lead, and champion while continually reprioritizing for ideal outcomes and support needed day to day Cool under pressure with a genuine enjoyment of agency $100,000 - $130,000 a year We benchmark salaries across industry standards and local markets to ensure we offer competitive, fair compensation. Final offers reflect a candidate’s skills, experience, and location. The annual base for this position is anticipated to be up to $130k in the Greater Minneapolis/St. Paul, MN market. Final compensation will be dependent on the ideal candidate’s experience and local market at the time of hire. Benefits That Matter Medical, dental, and vision insurance Virtual mental health support Health Savings and Flexible Spending Accounts (including dependent care) Infertility and critical illness benefits 401(k) with generous 6–10% employer contribution Paid parental leave Tuition reimbursement Free parking and commuter support Note: Some benefits apply only to full‑time employees. Equal Opportunity Employer We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, color, creed, gender, sexual orientation, age, disability, religion, national origin, marital status, familial status, ancestry, status as a veteran, status with regard to public assistance and any other characteristic protected by law. Bold Orange does not and will not discriminate against employees, prospective employees, clients, or vendors. #J-18808-Ljbffr