Business Account Specialist II

Job Description

Job Description

We are looking for a Business Account Specialist II to support electric service requests and deliver a high standard of customer service for clients in Providence, Rhode Island. This Long-term Contract position focuses on coordinating service-related activities, preparing cost and design documentation, and helping move projects through the fulfillment process efficiently. The ideal candidate is comfortable working in a hybrid environment, communicates effectively across teams, and uses Outlook and Excel confidently to manage details, reporting, and follow-up.

Responsibilities:
• Serve as the main contact for external customers seeking electric service, guiding requests from initiation through completion and addressing issues that arise along the way.
• Review and process billing-related documentation, including cost-in-advance items, in accordance with applicable tariffs, policies, and service requirements.
• Prepare straightforward electric service designs and cost estimates so construction planning and related dependencies can proceed without delay.
• Create and manage service contracts or agreements to support the completion of electric service construction work for customers.
• Partner with internal departments and stakeholders to coordinate activities, remove obstacles, and support timely service fulfillment.
• Handle more involved residential, commercial, or industrial service requests while ensuring accuracy, responsiveness, and compliance with established procedures.
• Strengthen collaboration with business units by sharing effective practices, supporting operational decisions, and contributing to consistent customer support standards.
• Examine customer concerns and service activity data to identify patterns, support reporting needs, and recommend process improvements.
• Provide team support through cross-training, participation in cross-functional meetings, and assistance with continuous improvement initiatives as needed.