Medical Receptionist (Central Austin)

Medical Receptionist

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state.

THA's Kind Clinic Medical Receptionist position will answer phones and handle all of the day-to-day administrative tasks required to keep the clinic running smoothly during operational hours. This person will attend to patients on the phone and in person, coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. This position is based at Kind Clinic Central Austin; however, candidate may be cross-trained and periodically asked to provide coverage at other Austin-area Kind Clinic locations based on operational and patient care needs.

Core Functions:

• Greet patients, answer incoming calls and handle inquiries.
• Register patients according to established protocols.
• Ensure patient information is accurate including billing information.
• Inform patients of medical office procedures and policy.
• Maintain and manage patient records.
• Move patients through appointments as scheduled.
• Schedule patient appointments.
• Report statistics as required.
• Manage incoming and outgoing post.
• Maintain stock of forms and office supplies.
• Ensure reception area is well maintained, neat and clean.
• Safeguard patient privacy and confidentiality.
• Complete other clerical duties and office management tasks as assigned.
• Creates processes and systems that benefit clinic flow.
• Other duties as assigned.

Key Performance Indicators:

1. Accurately and efficiently schedules patient appointments.
2. Greets and checks in patients within a timely manner.
3. Implements changes in processes as soon as informed.

Compensation:

Based on the position's duties and requirements, this role has a starting hourly rate of $20.80. The initial hourly rate will be determined by the selected candidate's qualifications and relevant experience.