Building Automation Service Specialist

Job Family: Buildings Req ID: 509137 Position Location: This position supports our Baltimore, MD branch, which serves customers throughout the greater Baltimore area. It also supports a team dedicated to the Eastern Shore, primarily based in Millsboro, Delaware. While the role is centered in that region, occasional overnight travel—up to three consecutive days—may be required to assist customers across the service area. Here at Siemens, we take pride in enabling sustainable progress through technology. We do this by empowering customers through the combination of the real and digital worlds. We are improving how we live, work, and move today and for the next generation. We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Our Smart Buildings help create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives. Transform the everyday with us! Service Specialists perform assigned tasks on automation systems, including service agreement maintenance, projects, and on‑call (time and material) service. They respond to emergency service calls as directed during regularly scheduled hours and after hours as needed. Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment. As a Service Specialist, you will Execute digitalization and standard service operations strategies. Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel. Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path. Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment. Support after hours during on‑call rotation, respond to service calls (emergency and on‑site) as assigned, and perform repairs as directed on all automation system types. Be responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules. Maintain complete and accurate documentation of services performed and generate reports within Siemens tools. Provide instructions to customer personnel regarding proper system operations and assists with training. Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects. Work overtime when needed (compressed schedule performance can be a factor and will require extended hours to meet commitments). Work rotational on‑call and/or minimal overnight travel. Participate in job site final walk and/or final completion for systems‑to‑service turnover on assigned jobs and perform other duties as assigned. You will make an impact with these qualifications 1+ years of experience servicing electronic control or HVAC equipment. Electro‑mechanical experience (either in a previous role or through education) and user PC/software skill. Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions. Must be able and willing to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted. Experience with Microsoft Office (Word, Excel, and Outlook). Ability and willingness to work overtime when needed. Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program. Legally authorized to work in the United States on a continual and permanent basis without company sponsorship. Preferred Qualifications High school diploma or state‑recognized GED. Specialized skill training/certification. 1+ years of experience installing and servicing electronic control or HVAC equipment. Knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations. Engineering and programming (PLC or BMS) background. Knowledge of building system communication protocols (BACnet, Modbus, TCP/IP). We value your unique identity and perspective We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. You’ll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: The pay range for this position is $54,121 - $92,779 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Organization: Smart Infrastructure Job Type: Full‑time Category: Engineering #J-18808-Ljbffr Siemens