Compliance Coordinator (Customer onsite)

Compliance Coordinator (Customer Onsite)The Trade Compliance Coordinator supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations. Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment.Reporting Structure: Onsite Trade Compliance Supervisor / Onsite Trade Compliance ManagerKey Responsibilities:Build customer relationship and provide excellent customer service, understanding their needs and goalsIdentify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experienceMonitor and manage ticketing system for customs compliance requests and resolve quicklyMonitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirementsVerify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as neededFacilitate information gathering and evaluate import and export restrictions and customs compliance regulatory requirements related to industry and impacts to supply chainProactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulationsAdvise customers on import and export restrictions and customs related mattersResponsible for daily tracking of operational metrics and meeting SLAsQuickly escalate issues and keep management up-to-date with work orders and other items as neededIdentify gaps in current processes and procedures and suggest opportunities for improvementKeep up to date on all regulatory requirements and procedures governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processesSupport the execution of projects and drive and execute assigned individually owned projects, as needed.Support the implementation of new business initiatives and their smooth transition between the involved Compliance Teams.Own the documentation and tracking of project issues, action items and send follow-up as necessary to ensure project activities are completed.Personal Development:Meets company standards of 52 hours training per year per employee.Attend training classes when required.Complete mandatory training when required.Qualifications:Experience & Qualifications Requirements:Bachelor's degree or equivalent working experience1-3 years related experience in customs compliance operations, import or export operations preferredUnderstanding of international trade and customs regulations, incoterms and impacts to supply chainKnowledge of international air, and ocean transport logistics processesExcellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsRisk sensitive, recognizes when problems arise or are likely to ariseExcellent communication and interpersonal skillsSelf-starter with the ability to triage and prioritize tasks in a fast-paced environmentTime management, resource management, attention to detail, and persuasion skills neededAdditional Information:Pay is commensurate with experience and the type of work issuedThese positions establish the base for a variety of future career opportunitiesPaid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings PlanEmployee Stock Purchase PlanTraining and Education ProgramAll your information will be kept confidential according to EEO guidelines.