Service BDC Representative

The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Toyota of Brookfield, the BDCRepresentative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. What We Offer:Top compensation plans!Family Owned and Operated – 90+ years in business! Medical, Dental, Vision Insurance, 401k Paid Vacation and Sick Time Paid Training Discounts on products, services, and vehicles Fantastic Growth Opportunities Job Responsibilities:Handle incoming and outgoing phone calls and emailsProspect follow-up calls, set appointments for service and sales, and gauge customer satisfactionAnswer customer internet inquires by both email and phoneSchedule sales appointments and reschedule no show customersContact customers based on current marketing incentivesFollow up with existing and potential customers to generate leads and close salesExplain product performance, application and benefits to prospects and describing all optional equipment available for customer purchaseFollow up in a manner that results in the customer visiting the dealershipMaintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfactionJob Requirements:Excellent computer skills required.Knowledgeable to call center environment.Automotive experience helpful but not required.Able to communicate persuasively with customers to set appointments.Willingness to undergo a background check in accordance with local law/regulations 18+ years of age or older to comply with the company driving policy We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws