Remote Bilingual Customer Service Representative

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time. Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers. Interested in learning more about how we’re transforming the financing experience and joining our team? WhatYou’llDo We are in search of a Bilingual Customer Service Representative to provide exceptional customer service to our rapidly growing customer base. You will have the unique opportunity to grow alongside the company and help shape the future direction. This associate will help manage customer relationships through daily inbound and outbound, proactive contact. Thisindividualwill be the point of contact fielding inbound communications, and responsible for addressing any questionsregardingaccounts withtimelyandaccurateinformation. We are looking for someone with strong customer service experience and sound judgment who is trustworthy and able to work quickly, efficiently, and independently. We are looking for a flexible, customer-oriented individual who is ready to hit the ground running& helpus scale. In this role, you will: Handle inbound calls from customers, providingexcellent customer serviceinassistingwith their lease or loan account OwnKoalafioperational knowledge toprovidesound answers when customers have questions Resolve inbound inquiries and issues independently and escalate as needed Initiate contact with customersin order toresolve account issues Proactivelyidentifyany trends in customer issues and synthesize feedback to share withmanagementteam Be flexible to performa number ofdifferent tasks as needed, as we continue to test outnew technologiesand onboard enterprise merchants About You (Qualifications) 1-2 yearsof experiencein afully remote, customer service role Excellent verbaland writtencommunication skills Experience proactivelyidentifyingtrends in customer issues and surfacing to the right internal stakeholders Detail oriented and attentive to customer needs, addressing challenges with a positive attitude Proficiencywith the Microsoft Office Suite (Excel/Word/Outlook) Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities atonce Provenability to work autonomously in a remote setting, adapt quickly tonew information, effectively manage a high-volume workload, and exercise sound judgment in knowing when to seek guidance You have a reliable internet connection and a quiet, private workspace where you can take calls and Zoom meetings without distraction and discuss sensitive customer details Strong Spanish language skills, including the ability to speak fluently and communicate clearly in professional settings Proficiencyin reading and writing in Spanish, with accuracy in grammar, vocabulary, and comprehension Ability to effectively use Spanish in both verbal and written communications to perform essential job duties Available to work nights and weekends Location: This remote position is available to candidates who reside and perform work in the following states: AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA. Hiring locations may vary by position based on the Company's current business operations. Hourly Rate: $22/hr Additional Compensation: This position is eligible to participate in our Operations bonus incentive. Applications will be accepted until position is filled. Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most. Benefits: At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best: Comprehensive medical, dental, and vision coverage 20 PTO days + 11 paid holidays 401(k) retirement with company matching Student Loan & Tuition Reimbursement Commuter assistance Parental leave (maternal + paternal) Inclusion and Associate Engagement Programs Who we are & what we value: We focus on what’s most important We set clear expectations and deliver We embrace challenges to reach our full potential We ask, “How can this be better?” We move fast together