Assistant General Manager - Newport, KY

Assistant General Manager, Newport, KY / Retail Operations MUST BE 21 YEARS OF AGE TO APPLY Location: Newport, KY Working hours: Full-time Are you a retail leader who thrives on delivering exceptional customer experiences and driving business results? Do you want to support store operations, develop high-performing teams, and help grow one of our world-class brands? Then you might be the person we are looking for. As our new Assistant General Manager , you will play an important role in supporting store operations, developing talent, and driving commercial results. You will work closely with the General Manager and retail associates to achieve business objectives while maintaining outstanding customer service standards. This is a great opportunity to further develop your leadership capabilities and make a meaningful impact on the customer experience. What your day will look like Drive store performance by supporting sales, profit, and business development goals. Coach, develop, and hold retail team members accountable for customer service, merchandising, and product knowledge standards. Oversee day-to-day store operations, including scheduling, labor management, and operational efficiency. Monitor store systems and facilities to ensure safe and effective operation. Track progress against store objectives and collaborate with the General Manager on continuous improvement initiatives. Support bar operations and provide hands-on customer engagement throughout the store when required. What you'll bring Minimum 2 years of management experience, preferably in a retail environment. Strong written and verbal communication skills. Proficiency in Microsoft Word, Excel, and PowerPoint; experience with Microsoft Dynamics AX is an advantage. Ability to analyze data, manage priorities, and coordinate store operations effectively. Strong organizational, leadership, and team motivation skills. Knowledge of cigars or the cigar industry is an advantage but not required. Working at STG & What to expect At Scandinavian Tobacco Group (STG), we are so much more than what meets the eye. We combine the strength of global brands with the entrepreneurial mindset that allows people to make a real impact. Here you'll have the opportunity to grow your career, collaborate across borders, and help shape what's next. Working for one of our world-class brands means being part of a collaborative environment where people from diverse backgrounds come together around products they are proud of. In this role, you will have opportunities to develop your leadership capabilities, contribute to commercial success, and make a meaningful impact on the customer experience. Benefits may include healthcare coverage, vision and dental plans, retirement savings programs, paid time off, holidays, life insurance, disability coverage, and other supplemental benefits, subject to local eligibility and company policy. What's in an offer As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package and generous benefits package. Flexible Spending Account Disability Plans Basic & Supplemental Life Insurance Additional Supplemental Benefits Paid Vacation, Paid Time Off (PTO) Days, Holidays 401(k) Retirement Savings Plan including a generous Company match Our recruitment process Before starting our hiring process, your application will be reviewed by a member of our Talent Acquisition team. We assess each application against the key competencies and requirements for the role. If your experience and skills are a good match, you'll be invited to continue through our hiring process, which may include the following steps: Recruiter screen Interview with the hiring team Assessment, case study, or work sample, if relevant Final interview with leadership or key stakeholders Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit . Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law. #J-18808-Ljbffr Scandinavian Tobacco Group Tobacco Service B.V.