RECEPTIONIST

Job Title

Receptionist

Job Description

Under direct supervision, the Receptionist operates the facility telephone system to direct incoming calls and place outgoing calls. In addition, it greets vendors, customers, job applicants and other visitors, and arranges for transportation services when needed. Finally, this position may provide a variety of clerical support activities as needed.

Primary Duties and Responsibilities

• The Receptionist retrieves messages from voice mail and forwards to appropriate personnel.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• The Receptionist takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• The Receptionist welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• The Receptionist may update appointment calendars.
• Receives, sorts, and routes mail, and maintains and routes publications.
• The Receptionist maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Orders, receives, and maintains office supplies.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Performs other duties as assigned.

Qualifications

Minimum Requirements

• High school diploma or general education degree (GED) and one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.
• Pleasant demeanor, ability to multi-task and provide superior customer service is required.
• Ability to speak Spanish is preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to perform basic mathematical equations.
• Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Experience in office procedures and related clerical duties preferred.
• Ability to provide effective customer service by responding promptly to customer needs, services, and inquiries.
• Ability to maintain confidentiality.
• Ability to listen to others without interrupting and keeping emotions under control.
• Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; and respond well to questions.
• Ability to treat people with respect.
• Ability to keep commitments; work with integrity and ethically; and uphold organizational values.
• Ability to follow policies and procedures; complete administrative tasks correctly and on time; and support the organization's goals and values.
• Ability to adapt to changes in the work environment; manage competing demands and adapt to frequent changes, delays, or unexpected events.
• Must be consistent at work and on time and ensure work responsibilities are covered when absent.
• Must follow instructions and respond accordingly to management direction.
• Ability to work with computers and the necessary software typically used by the department.

Equal Opportunity Employer