Product Manager

Product Manager Job Family: IT Project Management Time Type: Full time Location: Off-Campus Scottsdale, AZ Minimum Qualifications Bachelor’s degree and five (5) years of experience appropriate to the area of assignment/field; or any equivalent combination of experience and/or training. Job Description As a Product Manager, you will support day-to-day operations and performance infrastructure for Salesforce-based products serving the Enrollment Center. Reporting to the Senior Product Manager, you will create, manage, and maintain operational dashboards and reporting; support staff workforce allocation and data management; conduct fraud review; and collaborate with Business Analysts on system change requests. Your role may expand over time to include other Salesforce‑integrated products. Essential Duties Salesforce Operations Build and maintain working knowledge of Salesforce objects, configurations, and workflows supporting the Enrollment Center; develop increasing depth and independence over time. Leverage Salesforce data to support staff workforce allocation and database management, including load balancing across funnels, and record updates related to new hires, departures, and portfolio adjustments. Dashboards, Reporting & Workflow Optimization Create, manage, and maintain Salesforce dashboards and reports that provide Enrollment Center leadership with timely visibility into staff activity, workload distribution, and enrollment funnel performance. Support the implementation of automation logic and outreach sequencing frameworks within Salesforce to reduce manual processing and improve operational efficiency; identify friction points and surface process improvement recommendations to leadership. Fraud Review & Risk Mitigation Execute fraud review activities within Salesforce and assist in managing automated processes used to detect, elevate, and remediate fraudulent or non‑compliant applications. Stakeholder Communication & Partnership Maintain proactive communication with Enrollment Center leadership, CRM analysts, and Business Analysts to ensure all parties are informed and aligned as system changes and operational updates move forward. Partner with the marketing team and other cross‑functional stakeholders to coordinate communications and ensure alignment when changes impact downstream processes or outreach activities. Serve as a reliable operational resource for the Enrollment Center, building institutional knowledge and trust‑based relationships that support long‑term strategic partnership and enrollment growth. General Responsibilities Assume or coordinate other duties or projects as assigned or directed. Desired Qualifications Bachelor’s degree or higher in a related field. Experience in a leadership, supervisory, or people management role within EdPlus, particularly supporting the Enrollment Center, Success Center, or a related operational area. Experience participating in business initiatives, process improvement efforts, or cross‑functional projects that influenced system or operational changes. Demonstrated working knowledge of Salesforce from a user or business stakeholder perspective, including experience navigating reports, dashboards, or workflows in support of day‑to‑day operations. Demonstrated ability to communicate effectively across operational leaders, technical teams, and cross‑functional partners, with a track record of building trust and maintaining alignment across stakeholder groups. Demonstrated capacity for strategic thinking, with the ability to connect operational decisions to broader goals and contribute meaningfully to enrollment growth initiatives. Experience with project coordination or project management in a business or operational context. Evidence of familiarity with operational reporting or performance dashboards in a business operations context. Demonstrated familiarity with fraud review, risk mitigation, or quality assurance processes. Salary & Benefits $80,000 - $95,000 per year; DOE Benefits include: Healthcare Financial Security Retirement Family Resources Tuition Reduction (eligible ASU Employee, their dependents and spouse) Discounts Working Environment Desk located in the SkySong ASU Scottsdale Innovation Center. The position is in-person, hybrid, and requires reliable commute to Scottsdale, AZ. Driving Requirement Driving is not required for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. #J-18808-Ljbffr Arizona State University