TRANSPORT / IP (TRIP) NOC TECHNICIAN

Job Title: Transport / IP (Trip) Noc Technician

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our TRANSPORT / IP (TRIP) NOC for a TRANSPORT / IP (TRIP) NOC TECHNICIAN at Scott AFB.

Due to contract requirements, US Citizenship is required along with a current clearance.

Our anticipated salary range for this role is $65,000 - $75,000

Primary Responsibilities:

• Create and update tickets utilizing ITSM.

• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.

• Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses; leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; coordinating correction of fault situations regardless of the fault in the infrastructure.

• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents.

• Incident Analysis (Fault Isolation): Support the fault isolation process; diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.

• Support all customers to include providing global situational awareness support.

• Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; Verify that service has been restored upon resolution of all customer-initiated tickets.

• Network/Service Restoration: Restore networks and service to full operation; Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; Identify failures that are attributable to a different causes and impacts; Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); Reroute routine circuits within 24 hours of notification; Documenting reroute in the configuration management database (CMDB); Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.

• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.

• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.

• Works directly with Shift lead and O&M leadership for guidance.

• Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

• Demonstrated knowledge of training, standard operating procedures, and tools within O&M: Evaluates and provides feedback for training, standard operating procedures, and tools; Assist in training Network controllers within O&M Effectively communicates with the O&M team and the customer.

• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.

• Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Basic Qualifications:

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.

• Ability to work in a 24/7 operation.

• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.

• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.

• General understanding of network topologies, both transport and IP.

• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

Preferred Qualifications:

• Tech control facility or cyber transport experience.

• Circuit actions and vendor experience.

• IP architecture experience.

• Telco NOC, inside or outside plant experience.

• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.

• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.

• Any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program.

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