Hotel Assistant General Manager

Job Description

Job Description

Hospitality Assistant Manager

A Hotel Assistant Manager is responsible for supporting the General Manager with the daily operations and services. A Hotel assistant manager plays a very important role in the functioning of a hotel. In addition to managing the duties of hotel manager in his absence, the assistant manager is responsible for a lot of aspects like accommodation.

Duties and Responsibilities

• Hotel assistant manager takes on the comprehensive management and monitoring duties of all the departments of the hotel.
• Supervising the daily activities of all departments
• Monitoring the budget of daily operations
• Making decisions, along with the manager, regarding various operations of hotel
• Performing duties of general manager in his absence
• Ensuring that the hotel is well stocked and not short of anything
• Playing a very important part in recruiting new staff and their training
• Ensuring that the customers are happy with services of the hotel
• Evaluating performance of staff and services
• Making regular reports to the general manager of the hotel regarding operations, budgets and performance of the hotel
• Assist in all departments as needed
• Perform other work related duties as requested by General Manager

Skills and Specifications

• Excellent management skills
• A keen eye for detail
• Excellent time management abilities
• Ability to work precisely and accurately
• Excellent multitasking ability
• Excellent communication skills
• Excellent analytical and observation skills
• A sound knowledge about operations of the hotel industry and financial matters
• Good leadership abilities
• Excellent troubleshooting, problem solving and decision making skills
• Excellent customer service ethics
• Ability to work long and flexible hours
• Includes Weekends, Holidays, available to cover all shifts as needed

Requirements

• Background in Customer Service
• Management Experience preferred
• Flexible Schedule
• On call 24/7 to all employees
• Weekends and Holidays required
• May need to cover any and all shifts
• Cash Handling and Credit Card Handling Experience
• Sales Experience preferred
• Willingly assist in all departments as needed

Job Type: Full-time

Benefits:

• Employee discount
• Paid training

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Experience:

• Customer Service: 1 year (Preferred)
• Manager: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)