Intern - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Training & development
• Flexible schedule
• Free food & snacks

ROLE DESCRIPTION:
Juanita Lanier - State Farm Agent is seeking an organized and efficient contributor to fulfill administrative duties and support my office in gaining and keeping customers. As an Intern with my office, your attention to detail, dedication to customer relations, and marketing-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment can pave an entryway for growing your career and expanding your income.

RESPONSIBILITIES:

• Greet customers and visitors in a friendly, professional manner and help create a welcoming office environment.
• Answer incoming phone calls, take accurate messages, and route customers to the appropriate licensed team member.
• Assist with general administrative duties, including scanning, filing, document organization, data entry, mailing, and maintaining office records.
• Assist with scheduling appointments and maintaining agency calendars.
• Make appropriate customer service and follow-up calls that do not require an insurance license, and transfer insurance-related questions to a licensed team member.
• Help maintain accurate customer contact information and complete assigned administrative follow-up tasks.
• Support licensed team members with preparation and organization of materials needed for customer appointments and follow-up.
• Assist with office organization, supply inventory, and other day-to-day operational needs.

Social Media & Marketing

• Assist with creating, scheduling, and posting engaging content for the agency's approved social media platforms.
• Help develop content featuring community involvement, agency events, holidays, team activities, customer education, and local businesses.
• Take photos and videos at approved agency and community events for use on social media.
• Help maintain a consistent agency brand and professional online presence.
• Assist with creating flyers, event materials, newsletters, graphics, and other approved marketing content.
• Monitor agency social media pages for comments and messages and notify the appropriate team member when a response is needed.
• Help brainstorm creative social media campaigns and content ideas to increase local awareness and engagement.
• Ensure social media and marketing content follows State Farm branding, advertising, privacy, and compliance requirements before publication.

Community Outreach & Business Development Support

• Assist with planning and preparing for community events, sponsorships, Chamber events, networking opportunities, and agency outreach activities.
• Help organize promotional materials, giveaways, event supplies, and agency displays.
• Assist with identifying upcoming community events and potential opportunities for the agency to participate.
• Support follow-up with community organizations and local businesses as directed.
• Represent the agency professionally at approved community events.

QUALIFICATIONS:

• To be eligible for an internship, you must be a full-time student currently enrolled in High School or an undergraduate program throughout the duration of the internship.
• Coursework or expressed interest in areas such as Insurance, Financial Services, Real Estate, Marketing, Sales, etc. 
• Ability to work collaboratively as part of a team, as well as operate independently
• Effective customer service and interpersonal skills, including the ability to create, build, and maintain relationships with internal and external parties
• Prioritization, time management, and organizational skills to meet deadlines while maintaining attention to detail