Member Relations Coordinator

Job Description

Job Description

Job Title: Member Relations Coordinator

Concept Type: Employment Opportunity

Location: Maricopa, AZ

Salary: $20 - $22 per hour

Step into a private club built for people who value exceptional experiences and the community that surrounds them. This organization has built its reputation on outstanding facilities and hospitality that feels personal, not transactional. The culture here centers on relationships — with members, with guests, and with each other — and that shows up in how the team operates day to day. It's a workplace where standards matter, professionalism is expected, and the energy of an engaged, passionate membership runs through everything.

Job Qualifications:

• Prior experience in hospitality, concierge services, membership coordination, or front desk operations, ideally in a private club, luxury, or high-touch guest service environment
• Strong verbal and written communication skills with a polished, professional presence
• Comfort using CRM systems, club management software, and member-facing apps
• Ability to multitask across member onboarding, billing support, event coordination, and daily clubhouse operations
• High attention to detail, particularly with paperwork, waivers, and account accuracy
• A calm, upbeat demeanor under pressure, with the flexibility to work a Wednesday-Sunday schedule during member days
• Discretion and professionalism when handling private member information and VIP interactions

Job Responsibilities:

As the Member Relations Associate in Maricopa, AZ, you will:

• Serve as the first point of contact for members, prospective members, guests, sponsors, and vendors, setting the tone for every visit
• Guide new members through onboarding, including app setup, club management profiles, member portal tutorials, and policy overviews
• Greet all arrivals with a professional, welcoming demeanor and direct guests to their next destination, coordinating security escorts when needed
• Manage the corporate phone line and log all inbound calls accurately in the CRM
• Support event coordination, from tracking attendees and lunches to managing waivers and required paperwork
• Serve as the primary contact for billing questions and account inquiries, processing billing and following up on outstanding balances
• Keep member accounts accurate and current, including contact and billing information
• Update the club app with current club schedules, closures, events, and programming
• Open and close the Clubhouse and Driver's Lounge daily, maintaining a clean, guest-ready space stocked with snacks, beverages, and supplies
• Ensure all event attendees and guests complete required waivers and insurance paperwork before participating
• Assist with lunch orders, beverage service, and general hospitality in the Member Clubhouse
• Maintain uniform and grooming standards consistent with a luxury private club environment

This role is highly visible and member-facing, which means the person in this Member Relations Associate position in Maricopa, AZ shapes the experience from the first hello to the last goodbye.

Company Benefits:

• Competitive hourly pay of $20-$22
• Daytime schedule during member days (Wednesday-Sunday)
• Opportunity to work within a close-knit, relationship-driven private club culture
• Exposure to a vibrant private club community, events, and hospitality operations

This Member Relations Associate opportunity in Maricopa, AZ is built for someone who takes pride in hospitality done right — someone who understands that the small details, a warm greeting, an accurate account, a clean clubhouse, add up to the kind of experience members remember.

Apply now to become the next Member Relations Associate in Maricopa, AZ. Send your resume to Charlie Zimmer. View email address on ziprecruiter.com

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