Retail/Lumber Yard Associate

Job Description

Job Description

Benefits:

• Locally owned and operated
• Career Advancement Opportunities
• SIMPLE Retirement Savings Account
• Health Insurance Reimbursement program
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Training & development

You might be a great fit if

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:
Retail/Lumber Yard associates are expected to maintain a positive representation of Sack Lumber Company by providing an outstanding customer service experience consistent with company values. The primary role of an associate is to assist customers and maintain a clean and efficient lumberyard and store. They should be willing to continually learn and expand their knowledge of the retail lumber and building materials industry. Their job will include, but is not limited to, the following responsibilities:

Responsibilities:

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Use of point-of-sale systems in order to assist with price lookup, special orders, and order entry.
• Create an inviting environment for customers by maintaining a clean and orderly lumberyard and store, which will include housekeeping tasks as needed.
• Notify customers of upcoming promotions and new products.
• Assist in taking regular inventory of stock.
• Assist with loading customers vehicles. Check invoices to make sure the correct products are loaded.
• Assist with daily upkeep and straightening of lumber bins and store shelves
• Help yard staff with other tasks as needed.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.
• Safe and secure delivery of materials to job sites.

Qualifications:

• Outstanding customer service skills and professional attitude.
• A working knowledge of common construction materials and methods is preferred
• Organized, self-starter who thinks independently and solves problems.
• Strong math, reading, writing, and communication skills.
• Knowledge of effective sales methods and techniques.
• Understand how to safely operate a forklift.
• Ability to lift up to 70lbs on a regular basis.

Goals:

• Continually expand knowledge of all departments, both in the lumberyard and retail store.
• Become a versatile employee, able to help in other areas as needed.
• After enough experience, become a mentor to new employees and help them understand products and retail concepts. Potential to rise to Assistant Manager role.