Regulatory Program Manager, Automation & Intelligence Bay Area, CA, US

Remote Bay Area, CA, US Posted Date: 04/14/26 The Role As Block has scaled, the Settlements and Supervision Operating Model (SSOM) is Block’s centralised governance engine for managing regulatory commitments. SSOM is led by a lean, dedicated cross‑functional core team drawn from Compliance, Legal, BizOps, Data Science, and Finance. We need someone who can drive AI and automation adoption within SSOM. Responsibilities Champion AI & Automation Adoption: Act as the primary evangelist for AI and automation tools within the SSOM Core Team and across the broader Matrix Team – running demos, enablement sessions, and hands‑on workshops that build genuine capability and enthusiasm in a regulatory program context. Identify & Build Automation Opportunities: Proactively map SSOM workflows end‑to‑end to identify high‑impact automation opportunities – from requirements tracking and remediation pipeline management to regulatory reporting, escalation workflows, and document generation. Own the AI & Automation Roadmap: Partner with SSOM leadership and BizOps to define, prioritise, and deliver a rolling roadmap of AI‑powered initiatives that measurably improve the speed, accuracy, and consistency of SSOM execution. Drive Tool Optimisation: Oversee the adoption and continuous improvement of program management tooling – ensuring automation, AI‑assisted insights, and workflow enhancements are embedded into how the SSOM executes against regulatory commitments. Translate AI for a Regulatory Audience: Bridge the gap between technical capability and regulatory program reality – communicating the value of AI tools in plain language, with clear use cases, risk considerations, and practical guidance tailored to Compliance, Legal, and BizOps stakeholders. Build Scalable Frameworks: Develop reusable playbooks, automation blueprints, and AI‑assisted templates that allow the SSOM to scale governance and remediation execution consistently across settlements, supervision workstreams, and future scope expansions. Measure What Matters: Define and track KPIs for AI and automation initiatives – including time saved, error reduction, tracking accuracy, and remediation velocity – and report insights to the Steering Committee with clear recommendations. Cross‑Functional Collaboration: Work closely with Data Science, Engineering, Compliance Analytics, and external consultants to ensure the SSOM has access to the best tooling, pilots, and AI innovations – and that sensitive regulatory data is handled with appropriate controls. Stay Ahead of the Curve: Continuously evaluate emerging AI platforms, agentic tools, and automation technologies – bringing informed, opinionated recommendations on what to adopt, pilot, or watch, with a clear eye on risk and compliance implications. Roll Up Your Sleeves When It Counts: Step in as a hands‑on generalist when the situation demands it – whether that’s troubleshooting a complex workflow breakdown, facilitating a working session to unblock a stalled workstream, or leading a targeted intervention to get a remediation track back on course. Qualifications 8+ years of experience in program management, BizOps, regulatory operations, or a related field – with a clear track record of driving process improvement and technology adoption in complex, cross‑functional environments. Genuine excitement about AI and automation – you’ve used tools like AI assistants, workflow automation platforms, and LLM‑powered tools, and you have real opinions about what works and what doesn’t. Experience leading change management and enablement initiatives – you know how to bring sceptical stakeholders on a journey and make new technology feel accessible, not threatening, in risk‑sensitive environments. Analytically strong – comfortable with program tracking data, remediation metrics, and building business cases for tooling investment. Excellent EQ and ability to influence without authority – the SSOM spans Compliance, Legal, Engineering, and BizOps, and you’ll need to earn trust across all of them. Experience in regulated industries – fintech, financial services, or similar – is a strong advantage. Familiarity with AML/BSA, CFPB supervision, or consent order management is highly desirable. Understanding of the stakes: this program has direct visibility to Block’s Steering Committee and Board of Directors. You bring the judgement, discretion, and professionalism the environment demands. EEO Statement Block is an equal‑opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. Benefits Remote work flexibility Medical insurance Flexible time off Retirement savings plans Modern family planning support #J-18808-Ljbffr Block, Inc.