Personnel Technician III

Position Overview

Position located in the Human Resources Section, Business Operations Division.

Examples of Duties

This position is the liaison between 4 Personnel Technician II's and the Human Resources (HR) unit supervisor, Personnel Officer I. This position is assigned as the lead worker in the HR unit and ensures the unit workflow is efficient and timely. Advises and assists in training the agency Personnel Staff in the administration of both State and County directed Personnel requirements and policies, the recruitment and accessing of job applicants who meet minimum State and County job specifications, and the administration of both Federally and State mandated Human Resource policies and laws. This position ensures Standard Operating Procedures (SOP) are updated. Responsible for gathering and producing information for reports and audits, i.e., agency and section-specific turnover reports, child welfare surveys, marginal driving, etc. Maintains Personnel policy and procedure manuals, guides, and reference library for agency management and line staff use. This position should possess or have the ability to acquire comprehensive knowledge of Family Medical Leave (FMLA), Americans with Disability Act (ADA), EEO, Fair Labor Standard Act (FLSA), etc. Responsible for processing requests for Family and Medical Leave, Leave Without Pay, Shared Leave, Fit for Duty, and ADA. This position may serve as the first point of contact for supervisors and employees for personnel matters. May be involved in special projects as assigned.

Minimum Qualifications

MINIMUM EDUCATION & EXPERIENCE REQUIRED: Graduation from high school and six years of progressively responsible administrative work including at least one year of technician-level experience directly related to the functional area(s) of assignment including the application and interpretation of policies and procedures; or graduation from a four year college or university and two years of technician-level experience directly related to the functional area(s) of assignment including the application and interpretation of policies and procedures; or an equivalent combination of training and experience.

Knowledge, Skills and Abilities

ABILITY TO INTERPRET, APPLY, AND COMMUNICATE A VARIETY OF POLICIES, PROCEDURES, AND REGULATIONS; TO EXERCISE SOUND JUDGMENT IN GATHERING AND EVALUATING EMPLOYEE AND POSITION INFORMATION; TO ESTABLISH AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS WITH EMPLOYEES, ADMINISTRATIVE OFFICIALS, AND THE GENERAL PUBLIC; TO EXPRESS ONESELF CLEARLY AND CONCISELY IN ORAL AND WRITTEN FORM; TO WORK INDEPENDENTLY AND TO MAKE AND DEFEND PROCEDURAL DECISIONS, TO ASSIGN AND REVIEW THE WORK OF OTHER TECHNICIANS AND CLERICAL EMPLOYEES (MAY BE REQUIRED). CONSIDERABLE KNOWLEDGE OF THE PERSONNEL POLICIES AND PROCEDURES, PREFERABLY OF THE PROGRAM AREA OF ASSIGNMENT AND OF AGENCY OR INSTITUTION PROGRAMS AND ORGANIZATION; GENERAL KNOWLEDGE OF THE OCCUPATIONAL AREAS TO WHICH ASSIGNED AND POSITION CLASSIFICATION METHODS AND TECHNIQUES (POSITION ANALYSIS); SOME KNOWLEDGE OF STAFF DEVELOPMENT AND TRAINING PRINCIPLES AND TECHNIQUES; ABILITY TO COMMUNICATE EFFECTIVELY BEFORE A GROUP (STAFF DEVELOPMENT).

CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal. Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer. Law enforcement background check is required. Has or is able to obtain a valid North Carolina Driver's License. This position will be required to assist in emergency and/or disaster situations. The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing. Educational transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status." If there are specific questions regarding this posting, you may contact DSS Human Resources at View phone number on click.appcast.io.

MISSION: The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION: We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting-edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

Our Core Standards & Values: A quality customer experience, business operations and employee experience represent our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.