Head of Cloud, Platforms & Security

Head Of Cloud, Platforms & Security

The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone's technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations. This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone. The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.

Key Responsibilities

• Platform Reliability & Resilience
• Own end-to-end availability and performance of all business-critical systems (POS, eCommerce, ERP, integrations, networks).
• Define and enforce SLOs/SLAs for uptime, latency, and incident response.
• Lead the design and implementation of resilient architectures (failover, redundancy, disaster recovery).
• Establish proactive monitoring, observability, and incident management practices.
• Cloud & Infrastructure Strategy
• Own and evolve the cloud strategy (Azure-first), ensuring scalability, cost optimization, and security.
• Drive adoption of platform engineering principles (self-service infrastructure, standardized environments).
• Modernize infrastructure toward API-driven, composable architecture aligned with the Data Hub vision.
• Continuously optimize cloud spend vs performance.
• Network & Store Connectivity
• Ensure reliable, secure, and high-performance connectivity across all retail stores, offices, and distribution environments.
• Own vendor relationships for ISP, SD-WAN, and network services.
• Minimize downtime through redundant connectivity and intelligent failover strategies.
• Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services.
• Security & Risk Management
• Lead enterprise-wide cybersecurity strategy, including identity, endpoint, network, and cloud security.
• Ensure compliance with audit requirements, and data protection standards.
• Drive continuous improvement in threat detection, response, and employee security awareness.
• Partner with leadership to manage risk posture and incident readiness.
• IT Operations & Vendor Management
• Oversee IT operations including service desk, infrastructure support, and managed services.
• Manage strategic vendors and partners to ensure performance, accountability, and cost efficiency.
• Establish clear KPIs and SLAs across all external providers.
• Drive a culture of operational excellence and continuous improvement.
• Employee Experience & Support Excellence
• Own the end-user technology experience across corporate and retail.
• Drive improvements in:
• CSAT (Customer Satisfaction)
• Ticket resolution times and SLA compliance
• Deliver modern, frictionless tools and support aligned with a digital-first workplace.
• Elevate IT from a support function to a product-oriented service organization.
• AI, Automation & Future-Ready Operations
• Lead the adoption of AI and automation across IT operations (AIOps, self-healing systems, intelligent support).
• Reduce manual effort through:
• Automated provisioning and deployments
• Intelligent incident management
• AI-powered service desk capabilities
• Build a scalable operating model that supports growth without linear cost increases.
• Stay at the forefront of emerging technologies to continuously evolve the platform.
• Key Success Metrics
• System Availability / Uptime (%)
• Mean Time to Detect (MTTD) & Resolve (MTTR)
• Store connectivity uptime
• CSAT (Employee Experience)
• Ticket SLA compliance
• Cloud cost efficiency (cost vs usage)
• Security posture & audit outcomes
• Automation rate / reduction in manual operations
• Qualifications & Experience Required
• 10–15+ years in IT infrastructure, cloud, and security leadership roles
• Proven experience managing enterprise-scale cloud environments (Azure preferred)
• Strong background in networking and distributed retail environments
• Deep expertise in IT operations, incident management, and reliability engineering
• Experience managing third-party vendors and managed services at scale
• Preferred
• Experience in retail, fashion, or omnichannel environments
• Exposure to modern composable architectures and Data Hub concepts
• Familiarity with AI-driven IT operations (AIOps) and automation platforms
• Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security
• Leadership Profile
• Operates with a product mindset, not just service delivery
• Balances operational discipline with innovation
• Data-driven decision maker with strong execution rigor
• Communicates effectively with executive leadership and business stakeholders
• Builds high-performing teams aligned with future-ready capabilities
• Why This Role Matters
• This role is critical to enabling rag & bone's transformation into a data- and AI-led organization. By building a resilient, secure, and intelligent platform foundation, the Senior Director will directly power innovation across commerce, supply chain, and customer experience.
• Benefits
• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision and ancillary benefits
• 401k