Customer Service Representative

Full-time Description Customer Service Representative — Alco Air (Longview, TX) Full-Time • Steady Schedule • $16–$20/hr • In-Person Do you love helping people and getting them taken care of right away? Alco Air is looking for a Customer Service Representative to be the voice of our company — the first point of contact helping customers with their HVAC and plumbing needs, getting them scheduled fast, and making sure they feel confident they called the right place. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity. Who We Are Alco Air is a trusted name in home services, delivering top-tier HVAC and plumbing to families across East Texas. We keep things moving with organized systems and a team that takes care of customers quickly. The Role As our CSR, you'll answer incoming calls, schedule service quickly, and keep customers and technicians connected — delivering a great experience on every call while keeping a high volume organized and moving. Requirements What We Offer Competitive hourly pay — $16–$20/hour Consistent, steady schedule Medical, dental, and vision insurance PTO and paid holidays A supportive team environment What You'll Do Answer incoming calls and get customers scheduled quickly Assist customers with their HVAC and plumbing service needs Communicate clearly and professionally with customers and technicians Prioritize calls, including urgent and emergency requests Enter and update customer information accurately Handle a high call volume while staying organized and efficient What We're Looking For Previous CSR or call-center experience in an HVAC or plumbing company (required) Strong communication and customer service skills Ability to multitask and stay organized in a fast-paced environment Comfortable following call scripts and processes Positive attitude and team-first mindset Knowledge of ServiceTitan a plus In-person position: 4 weekdays, 11:00 AM–8:00 PM, plus Saturday 8:00 AM–5:00 PM. Why Alco Air? If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk. Apply today.aa415a4b-8b21-40fc-a65c-70d2b25ca29a