Parking Enforcement Officer

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!


JOB SUMMARY
Works under limited supervision while patrolling and monitoring parking zones in the UT Southwestern Campus area for violations and initiates appropriate action to ensure compliance with parking restrictions as established. Monitors parking facility capacities and reports results. The Parking Enforcement Officer involves monitoring assigned parking areas to ensure compliance with university parking regulations, issuing citations when violations occur, assisting faculty, staff, students, patients, and visitors with parking-related questions, and responding to service requests and special events. Throughout the day, the officer patrols campus by vehicle, documents violations, reports safety concerns, maintains accurate records, and works closely with dispatch and other departments to support traffic flow, campus safety, and a positive customer service experience. This is an onsite position working Mon-Fri from 11am to 8pm.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or GED with work related experience

• Experience
  2 years of experience in a high public contact/customer service-related position.

• Licenses and Certifications
  (DRIVERS) DRIVERS LICENSE Must have and maintain a valid Class "C" Texas Driver License with an acceptable driver's record to utilize a university vehicle Upon Hire

Preferred

• Experience
  Enforcement experience

JOB DUTIES

• Interprets parking regulations and state laws to effectively enforce parking violations.
• Investigates and resolves parking complaints both proactively and on call by the dispatcher or other associated entities as assigned.
• Operates a hand-held ticket writer to identify scofflaws and vehicles in a suspended status. Notifies the supervisor of any unusual circumstances and when vehicles are in need of towing.
• Provides information to customers regarding general information, directions, and parking related issues. Parking related information will be provided in order to increase voluntary compliance, maintaining a positive traffic flow and to improve conditions for maneuvering internally on campus, and at the critical points of entrance and exit of campus facilities. Aids motorists who have stalled cars, flat tires, or who are locked out of their vehicles. Provides action and/or information regarding parking incidents when requested by the supervisor, administration, and/or the Traffic Parking Appeals Committee.
• Immediately reports criminal activity, traffic problems, and other campus related problems to the dispatcher.
• Directs vehicle and pedestrian traffic at assigned locations to ensure the safe flow of traffic. As directed, occasional overtime is required to assist with on campus special events.
• Recommends traffic control and parking sign improvements to the Parking Enforcement Supervisor.
• Assist with troubleshooting and resolving issues related to parking equipment, including gates and pay-on-foot stations.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.