Regional Operations Manager

Job DescriptionJob DescriptionRegional Operations ManagerSignature Exteriors | Roofing & Exterior Remodeling Charlotte, NC & Greenville, NCCompensation: $140,000 - $200,000 Benefits: Company Benefits, Manager MIP Plan, and Company Truck Location: Charlotte or Greenville, NC (Charlotte is the home office)About the OpportunitySignature Exteriors, part of Ridgeline Roofing & Restoration, is seeking a high-performing Regional Operations Manager to lead, operate, and grow the Signature Exteriors brand across its Charlotte and Greenville markets.This is a key leadership opportunity for an entrepreneurial, results-driven business leader who understands how to build, scale, and operate a successful roofing and exterior remodeling business. The Regional Operations Manager will have overall responsibility for the health, performance, culture, and growth of the Signature Exteriors business.Working alongside an established Sales Manager and Production Manager, this individual will lead the leadership team, establish clear business objectives, drive accountability, and ensure all areas of the organization are working together to achieve sustainable growth and profitability.The focus will be on building Signature Exteriors into a leading regional brand across roofing, siding, gutters, and other exterior remodeling systems. We are looking for someone who can think strategically, execute operationally, develop strong people, and create a culture that consistently delivers results.This is not simply a production or operations management role. It is an opportunity to take ownership of a growing regional business, build a strong team, expand market presence, and create long-term value.Key ResponsibilitiesGeneral Business LeadershipTake overall responsibility for the Signature Exteriors business across Charlotte and Greenville, including financial performance, operations, sales performance, team development, and customer experience.Lead and develop the Sales Manager and Production Manager, establishing clear expectations, goals, and accountability.Translate company vision and strategic objectives into actionable business plans and measurable results.Establish a strong leadership cadence through regular management meetings, performance reviews, forecasting, and business planning.Ensure sales, production, administration, and customer service operate as one cohesive organization.Identify opportunities to improve organizational structure, staffing, systems, and processes as the business grows.Serve as the primary operational leader and brand ambassador for Signature Exteriors in both markets.Organic Growth & Brand DevelopmentOwn and drive the organic growth strategy for Signature Exteriors across assigned markets.Develop strategies to increase market share, brand awareness, revenue, and profitability.Work closely with the Sales Manager to improve sales execution, lead conversion, average ticket size, referral business, and overall sales productivity.Identify new opportunities for growth across roofing, siding, gutters, and complementary exterior remodeling services.Build relationships with homeowners, referral partners, suppliers, insurance professionals, and other strategic business relationships.Strengthen the Signature Exteriors brand through consistent customer experiences, local market presence, reputation management, and community engagement.Identify opportunities to expand service offerings, develop new revenue channels, and increase penetration within existing markets.Build a repeatable growth model that can support additional market expansion over time.Financial & Business PerformanceOwn the overall financial and operating performance of the Charlotte and Greenville businesses.Manage regional P&L performance, including revenue, gross profit, operating expenses, and profitability.Develop annual budgets, revenue targets, forecasts, and performance expectations in partnership with company leadership.Monitor financial results and key business metrics, identifying opportunities and addressing performance gaps.Maintain strong gross profit margins through effective sales execution, estimating discipline, production management, and cost controls.Improve cash flow through effective coordination of project completion, invoicing, collections, and accounts receivable.Hold department leaders accountable for their contribution to overall business performance.Sales & Production OversightProvide strategic leadership and accountability for the Sales and Production departments through their respective managers.Ensure sales targets, production capacity, and operational resources remain aligned with growth objectives.Partner with the Sales Manager to develop sales strategies, improve team performance, and maximize revenue opportunities.Partner with the Production Manager to improve installation efficiency, subcontractor capacity, job quality, customer satisfaction, and project profitability.Monitor backlog, production timelines, job costs, rework, warranty trends, and overall customer experience.Ensure consistent processes and communication from initial customer engagement through final project completion.Develop a scalable operating structure that allows the business to grow without sacrificing quality or customer service.People, Culture & Leadership DevelopmentBuild and sustain a strong company culture centered on ownership, accountability, teamwork, performance, and customer service.Recruit, develop, and retain high-performing leaders and employees.Coach and develop department managers, providing direction while empowering them to lead their respective teams.Establish clear performance expectations and create an environment where people understand how their contributions impact business success.Address performance issues directly and consistently.Build a team-oriented environment that attracts strong talent and creates opportunities for professional growth.Lead by example and create an organization where employees take pride in the Signature Exteriors brand.Systems & ScalabilityDevelop and implement scalable processes, systems, and operating procedures that support continued growth.Utilize AccuLynx and business reporting tools to monitor performance, improve visibility, and drive accountability.Establish consistent KPIs and reporting across both markets.Identify operational inefficiencies and implement solutions that improve productivity, profitability, and customer experience.Build a business infrastructure that can support increased revenue, additional employees, and potential geographic expansion.What You BringProven experience in a Regional Operations Manager, General Manager, Branch Manager, or senior business leadership position.Experience in roofing, siding, exterior remodeling, construction, restoration, or a related home services industry strongly preferred.Demonstrated success growing a business organically and improving overall financial performance.Experience managing or having direct accountability for a P&L.Strong financial acumen, including understanding revenue, gross profit, operating expenses, and business profitability.Proven ability to lead managers and build high-performing teams.Experience overseeing multiple departments, ideally including sales and production.Understanding of roofing and exterior remodeling business models, including retail and insurance restoration.Ability to build scalable processes and systems while maintaining strong operational execution.Entrepreneurial mindset with a strong sense of ownership, urgency, and accountability.Excellent communication, leadership, organizational, and problem-solving skills.Willingness to travel between Charlotte and Greenville regularly.Valid driver's license and ability to meet company driving requirements.Preferred ExperienceExperience managing a regional business, branch, or multiple locations.Previous P&L ownership or direct responsibility for business financial performance.Experience growing a roofing, restoration, construction, or home services business organically.Experience developing sales teams, referral networks, and local market growth strategies.Knowledge of retail roofing and insurance restoration business models.Familiarity with AccuLynx or comparable construction management software.Spanish communication skills are a plus.What Success Looks LikeThe successful Regional Operations Manager will build a well-run, profitable, and growing Signature Exteriors business.Consistent year-over-year organic revenue growth across both markets.Improved gross profit and overall business profitability.Strong execution against annual budgets and financial objectives.Increased market share and brand recognition for Signature Exteriors.A high-performing Sales Manager and Production Manager who are aligned and accountable.Strong employee engagement, retention, and a culture of ownership.Consistent production execution, customer satisfaction, and quality workmanship.Improved operating efficiency, cash flow, and financial performance.A scalable business model capable of supporting significant future growth.Ultimately, success means building Signature Exteriors into a stronger, more profitable, and more recognizable regional brand while developing a leadership team and operating structure that can sustain that growth.Compensation & OpportunityGross Profit Incentive: Base pay + 2.00% of team gross profit, based on company P&L performance and the established incentive plan.Growth Opportunity: With strong execution and anticipated business growth, the incentive opportunity could double or more in 2027.Management MIP: Participation in the company's Management Incentive Plan.Benefits: Company-provided benefits package.Company Vehicle: Company truck provided.This compensation structure is designed to reward a leader who can grow the business, improve profitability, develop people, and create long-term value for Signature Exteriors.Work Location & TravelThe position will oversee both the Charlotte and Greenville markets. Charlotte serves as the company's home office; however, the Regional Operations Manager may be based out of either market. Regular travel between locations is expected to maintain strong leadership presence and alignment across both teams.