Public Safety Dispatcher I

Job OpportunityThe City of Berkeley invites you to apply for the position of Public Safety Dispatcher I in the Police Department! In this role, you will have the opportunity to receive 911 system emergency and non-emergency calls, operate various dispatch center equipment including computer terminals, and maintains records. The Public Safety Dispatcher I is the entry-level class in the professional public safety dispatching series. Under close supervision, incumbents are trained in providing technical communications support and computer information processing for police, fire, animal control, parking enforcement, and public works functions in a limited capacity, in addition to call screening and record-keeping and information retrieval in support of public safety activities. Public Safety Dispatcher I incumbents gain knowledge and experience through on-the-job training and have the opportunity to demonstrate proficiency to promote to Public Safety Dispatcher II upon successful completion of the Public Safety Dispatcher Training Program and probation.Minimum QualificationsA typical way of gaining the knowledge, skills, and abilities for this position is: EDUCATION Equivalent to graduation from high school. OTHER REQUIREMENTS Must be able to pass a medical and psychiatric evaluation. Must be willing to work evening, night, weekend, and holiday shifts. Must be able to travel to various locations within and outside the City of Berkeley to meet program needs and to fulfill the job responsibilities. When driving on City business, the incumbent is required to maintain a valid California driver's license as well as a satisfactory driving record.Application ProcessApplicants must submit:Completed application (Please note that resumes are not a substitute for a completed application.)Responses to the supplemental questionnaireApplications are available in alternative formats (audio-format, braille, large print, electronic text, etc.) upon request to View email address on click.appcast.io. Please allow 10 days for production of the material in an alternative format.Exam ProcessThe exam process will include, but may not be limited to:Application review for minimum qualifications and required documents (qualifying experience will be calculated based on the administrative review date) Written Exam: CritiCall test - Modules will include decision making, cross referencing, data entry, keyboarding, call summarization, map reading memory recall position locating, prioritization, sentence clarity, spelling, and knowledge, skills, and abilities as outlined in the job class specification. Applicants who meet the minimum qualifications outlined in the job classification specification will receive a link to complete the City of Berkeley CritiCall test. Please note that the City does not accept test results from other agencies or POST tests. Do not attach other test scores to your application. Tests may consist of any combination of written, oral or other exercises or assessment procedures that test content and may include, but are not necessarily limited to, typing, math, reading, writing and analytical skills; problem solving ability; computer and software proficiency, or any other job-related knowledge, skill, ability or qualification. The examination process and dates are subject to change. The City may, without notice, change or eliminate any assessment component as needs dictate. Applicants passing all examination phases will have their names placed on an employment eligible list that hiring departments will use to conduct final selection interviews. Reasonable Accommodations: The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting reasonable accommodations in the examination process must submit a request in writing to View email address on click.appcast.io at the time of application.Pre-Employment ProcessCandidates under final consideration for employment with the City will undergo an employment background check that may include, but is not limited to: confirmation of employment history, educational credentials and degrees, certificates, registrations, and licenses including driver's license; credit check; criminal history check; and Live Scan fingerprinting. Equal Employment Opportunity (EEO) Employer The City of Berkeley is an Equal Employment Opportunity (EEO) employer. All employment actions shall be administered regardless of race, color, national origin, ancestry, religion, age, physical or mental disability or medical condition, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, pregnancy, political affiliation, veterans' status, or any other status protected under federal, state, or local law. Disaster Service Worker All City employees are required to provide services as Disaster Service Workers in the event of an emergency/disaster.BenefitsBenefited employees receive a myriad of financial and other benefits, including CalPERS pension and other retirement plans, medical and dental coverage, tuition reimbursement, paid time off and more. Benefit-eligible employees include those with a regular work schedule of at least 20 hours per week. Employees working less than 30 hours per week may receive pro-rated benefits. Retirement CalPERS City employees are included in the California Public Employees Retirement System (CalPERS). The retirement formula is either 2% at age 62 (PEPRA members) or 2.7% at age 55 (Classic members).Supplemental Retirement Income Plan (SRIP) The City contributes 6.7% of the first $32,400 of the employee's salary (up to $2,170.80 annually) into a 401(a) account. The City is not a member of Social Security, therefore only the Medicare portion is deducted from employees' salaries.Deferred Compensation The City offers voluntary 457 deferred compensation plans with CalPERS or Empower. Employees may contribute up to the IRS maximum on a pre-tax basis. Medical Plans Employees can choose coverage under Kaiser HMO or Sutter Health Plan HMO. The City contributes an amount equal to the cost of the Kaiser premium. Employees who have medical coverage under another group plan may choose to waive City-provided medical coverage and receive a monthly stipend. Dental Plan The City provides group dental benefits through Delta Dental of California. The City contributes up to the family coverage for the plan, which covers 90% of the dental charges up to $2,000 annually per person. Orthodontic benefits are offered at a $2,000 lifetime maximum per person. Employees who have dental coverage under another group plan may choose to waive City-provided dental coverage and receive a monthly stipend. Life Insurance The City provides employees with a Life Insurance and Accidental Death & Dismemberment policy in the amount of $25,000. Employees have the option to purchase additional term life insurance up to a maximum of $300,000. Sick Leave Employees earn one day of paid sick leave per month. Vacation New employees accrue 80 hours of vacation annually. Vacation accrual rates increase at 4 years, 12 years, 18 years, and 25 years of service. Holidays 15 paid holidays and 3 floating holidays annually Uniform Allowance Employees in select classifications receive up to $1,400 annually (see MOUs )