Project Manager, Debit Operations Network Releases

Project Manager, Debit Operations Network Releases As a global Debit Network, we manage the foundational ecosystem of standards, technologies, and rules that enable secure and efficient global commerce. Our network ensures that every transaction is processed reliably across thousands of issuer, acquirer, and processor partners. We are dedicated to maintaining network integrity, driving innovation in payment standards, and ensuring that our partners can deliver seamless payment experiences to their customers around the world. In this role, you will coordinate activities with internal product and tech teams to ensure the successful planning, certification, implementation, and adoption of quarterly network mandates. Your focus will be on designing a comprehensive, repeatable process to facilitate smooth transitions during release cycles, provide guidance and support necessary for network participants to integrate enhancements, and ensure our infrastructure continues to support the evolving needs of the global payments landscape. Responsibilities Drive the end-to-end delivery framework for network releases to ensure mandates are well managed and partners are supported. Collaborate with documentation teams and client account managers to ensure timely distribution of network release requirements and technical specifications to network participants. Provide guidance to relationship managers and implementation managers for deep-dive sessions with issuers, acquirers, and processors regarding mandated and optional release components. Partner with Product, Tech, and Test organizations to prepare network infrastructure and testing environments for client setup and certification efforts. Support relationship and implementation managers in tracking issuer readiness and mitigating adoption risks during implementation. Liaise with relationship managers and implementation managers to provide post-production monitoring and ensure stable transaction processing for clients following a release. Serve as the primary subject matter expert for network releases within Operations, managing information flow between internal product teams and client account managers. Work closely with internal tech and product partners to plan and monitor milestones critical to successful execution. Navigate internal product and engineering organizations to advocate for partner needs and resolve technical release issues. Provide transparency and reporting to network leadership on the status of release adoption and overall network health. Identify systemic trends in release failures or processing errors and partner with internal teams to improve network specifications. Support client account managers by providing technical and operational expertise to strengthen relationships with major issuers, acquirers, and processors. Travel as required to deepen understanding of core operational processes. Basic Qualifications High school diploma, GED or equivalent certification. At least 5 years of experience in process, project, and relationship management. At least 2 years of experience in people management. At least 1 year of experience with Google Suite products. Preferred Qualifications Bachelor’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science, or Information Systems. Lean certification or Six Sigma certification. 7+ years of combined experience in process, project or relationship management. 5+ years of experience in people management. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Compensation McLean, VA: $151,900 - $173,400 Richmond, VA: $138,100 - $157,700 Houston, TX: $138,100 - $157,700 This role is also eligible to earn performance based incentive compensation, including cash bonuses and/or long term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws. #J-18808-Ljbffr