Call Center Supervisor

Overseeing daily operations in a hybrid remote environment, the full-time Call Center Supervisor will manage staff performance, ensure high-quality service delivery, and maintain compliance with healthcare regulations while living in the Denver Metro Area. Key responsibilities Supervise call center representatives, monitor performance metrics, and conduct training and evaluations Resolve escalated patient concerns and ensure adherence to healthcare policies and privacy regulations Develop and implement processes to meet client contractual obligations and service levels Required qualifications High School Diploma or GED required 1-3 years of contact center experience required Ability to comprehend and appropriately use medical terminology Demonstrated proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint Strong critical thinking and problem-solving skills