Operations Specialist

Operations Specialist

Are you passionate about delivering exceptional customer service while managing operational activities? Do you enjoy coordinating field teams, driving value for customers, and improving processes in a dynamic environment?

As an Operations Specialist, you will support account management and oversee field operations to ensure high-quality service delivery. You will play a key role in coordinating Field Specialists, maintaining customer relationships, and contributing to operational excellence through structured processes and continuous improvement.

As an Operations Specialist, you will build your expertise by working closely with internal teams and clients to plan and execute operational activities. You will contribute to account growth, support service delivery, and help improve processes while ensuring alignment with business objectives and customer expectations.

As an Operations Specialist, you will be responsible for:

• Managing assigned customer accounts and ensuring high levels of service delivery and satisfaction
• Overseeing and coordinating Field Specialists for account-related activities
• Identifying opportunities for indirect upselling and supporting account growth initiatives
• Providing excellent customer service by addressing queries and resolving issues in a timely manner
• Contributing to value creation initiatives and effectively communicating outcomes to stakeholders
• Supporting the development and execution of the operational annual plan for team activities
• Recommending improvements to products, processes, and procedures to enhance efficiency
• Collaborating with cross-functional teams within the business unit
• Planning and executing activities in line with standardized project processes and guidelines
• Supporting communication on technical and operational matters under guidance

To be successful in this role you will:

• Have strong account management and customer service skills
• Have the ability to coordinate teams and manage multiple priorities effectively
• Have good communication and stakeholder management skills
• Have a problem-solving mindset with a focus on continuous improvement
• Have the ability to work within established processes, contracts, and frameworks
• Have the ability to collaborate effectively across teams and functions

Work in a Way That Works for You

This role may require flexibility in working hours depending on business requirements.

Working with Us

Our people are at the heart of our success. We foster a collaborative and inclusive environment that values teamwork, customer focus, and continuous improvement.

Working for You

We offer a comprehensive compensation and benefits package designed to support your career growth and well-being, including:

• Career development and training opportunities
• Medical and wellness benefits
• Financial and retirement programs
• Additional voluntary benefits

The annual pay scale for this position is between $65,930.00 - $122,340.00.

Candidates for this role (office-based/ hybrid/ remote) must be located in or near the locations displayed above. The pay range/scale displayed above represents Baker Hughes' good faith estimate of the minimum and maximum for this position at the time of this posting and applies to the possible locations for this position. Baker Hughes will issue a non-bias competitive offer; the salary range posted for this position reflects the projected hiring range for new hires, full-time salaries in some U.S. locations, not including equity or benefits. Where an applicant will ultimately fall within the pay range/scale depends on a variety of factors, including, for example, geographic work location, skillset, qualifications, internal pay alignment, level of experience, and demonstrated performance over time. Please keep in mind that the range stated above is the full base salary range for the role and does not include other forms of compensation. Your recruiter can share more about the pay range for this position during the hiring process.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

Baker Hughes will consider qualified candidates with criminal histories, including candidates with arrests or convictions records, in a manner consistent with the law according to the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act (CFCA).