Dental Front Desk Administrative Assistant

Job Description

Job Description

Hello! We are a small private dental office looking to hire a reliable, organized, and tech savvy front desk administrative assistant with a positive attitude to join our front desk team. Must be okay working in an office with 2 dogs present (one is a therapy dog).

Our practice is both a prosthodontics and general office - we specialize in complex restorative cases including full-mouth restorations, implants, digital dentures, and so much more. We also offer dental hygiene, general dentistry, cosmetic procedures, and aligner-based orthodontic services.

The right candidate will have extensive experience communicating with patients over the phone, using computers and excellent organization and communication skills. Clinical dental knowledge and experience scheduling is essential. Must be proficient at using a Microsoft Windows computer and navigating multiple internet browsers on dual screens. Must be proficient at using Excel and/or Google Sheets. The software we use is Dentrix Ascend (different than regular dentrix).  

Responsibilities:

• Answer and manage incoming calls with a positive and upbeat demeanor.
• Prepare and schedule referrals to other dental specialists.
• Remind patients of upcoming appointments.
• Fill schedule when cancellations occur.
• Scan patient forms and other documents into EHR.
• Verify and update patient information.
• Inform patients of financial responsibility prior to their appointments.
• Build trust and understand patient objectives.
• Comply with HIPAA standards regarding PHI.
• Assist in practice collections protocol for all outstanding balances (A/R).
• Run reports daily and monthly.
• The right person will have the opportunity to present treatment plans and assist patients with 3rd party financing when needed.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in a dental setting.
• Proficiency in dental terminology, dental procedures, and electronic health records systems.
• Excellent organizational and time-management skills.
• Strong communication skills, both verbal and written.
• Strong proficiency in using windows based computers, Excel, and Google Docs/Sheets.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Experience with treatment plan presentation and making financial arrangements is a plus.
• Compassionate demeanor with a commitment to providing outstanding patient care.
• Experience working with veterans or military populations is a plus.

Schedule:

• Monday, Tuesday, Thursday, and Friday 8:30 am - 6 pm
• Wednesday (no patients, admin only) 9 am - 4 pm

• Prosthodontics
• Scheduling
• Cross-trained (Front/Back Office)
• Treatment Planning
• Dentrix Ascend
• Management Experience

• Medical
• Dental
• 401k
• PTO