Operations Associate

Job Description

Job Description

ABOUT RINSE

Rinse ( is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality and logistics, all supported by a strong technology backbone. We have created a differentiated service our customers love and a profitable business model.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New Jersey, New York, Seattle, Austin and Dallas! This is a very exciting time to join our company and help build something from the ground up, while learning from a seasoned, passionate, and high-caliber team. We are looking for motivated and hungry team-players to join us and can’t wait to hear from you.

ABOUT THE ROLE

As a core member of our Local Operations team, you will be responsible for executing all aspects of Delivery and Cleaning operations as we scale Rinse Austin. You will help ensure that customer orders meet our high standards of cleaning quality, are prepared for delivery and are delivered on time by our Valets. This role comes with growth opportunities for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development.

A few important things to note about this role:

• Typical shift schedule: 3PM - 11:30PM, MUST have weekend availability
• Initial compensation: $20/hr 
• Benefits: Health benefits (Medical, Dental, Vision for full-time employees); paid sick leave; 401k; Snacks at the office; Free laundry and dry cleaning (Rinse credit provided).
• Applicants will be required to submit to a criminal background and DMV check prior to commencing employment.

IN THIS ROLE, YOU WILL...

• Ensure that customer orders are ready for delivery by performing quality and inventory control checks
• Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout the duration of their shift.
• Work closely with the Customer Care team to deliver exceptional customer service. Provide on-the-ground support for any customer issues or special order requests.
• Help identify and report any operational challenges and work with our Corporate Operations team to implement processes aimed at improving operational efficiency as we grow in Austin.
• Be able to drive occasional delivery routes to gain on-the-ground experience and assist Valets on-the-road.

AS THE IDEAL CANDIDATE, YOU…

• Are a problem solver who is biased towards action and able to overcome challenges
• Thrive in fast-paced environments and work well under pressure
• Are energized until the late hours of the night and can reliably work evening shifts
• Roll with the punches and embrace change and ambiguity
• Are comfortable with or are excited to learn about different technology and tools (Google Docs, Slack, iOS devices). Proficiency is a plus.
• Live and breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
• Can lift up to 50 pounds safely
• Have a driver's license with a clean driving record (Motor Vehicle Record check required).

WHY WORK AT RINSE

• You will be executing on an important part of Rinse’s business and will get to help shape the Austin market’s operations from the ground up.
• You can take pride in getting to be a part of interesting and impactful work at a promising startup poised for continued growth.
• We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis.
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others.

This is an exciting opportunity for any motivated, hard-working, quick-learner to join our team and be given the chance to help Rinse Austin grow with the market.

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