AVP of Revenue Operations

AtTimelyCare, we believe in making health care better and more accessible for students everywhere. Doing that takes the brightest minds and biggest hearts. If that sounds like you, then there’s a place for you here. TimelyCare is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., TimelyCare combines URAC‑accredited clinical standards with a measurement‑based approach and a partnership‑first model to help institutions champion well‑being with clarity, accountability, and real‑world impact. Through a seamless, easy‑to‑access platform, TimelyCare offers a comprehensive range of services, including a crisis line, mental health counseling, on‑demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self‑guided wellness tools. TimelyCare drives clinically validated improvements in depression and anxiety, supporting healthier learning environments. The Role TimelyCare is seeking an AVP of Revenue Operations to serve as the functional backbone of our go‑to‑market organization. Reporting directly to the Chief Operating & Financial Officer, this role owns the architecture, strategy, and execution of our revenue engine. Location This is a remote position. Reviewing candidates across the country. What You’ll Do Finance‑Grade Forecasting & Business Management Partner directly with Finance to co‑own the company's revenue and retention forecast not as a data provider, but as a peer. Build the forecasting methodology, own the model, and defend the numbers in executive and board settings. Provide deep‑dive analysis on TAM, SAM, marketing intent, pipeline health, cohort performance, and revenue and renewal trends that drive real business decisions. Serve as a key voice in defining and evolving how TimelyCare goes to market. Includes segmentation, coverage model design, handoff criteria across Marketing, Sales, and Customer Experience, and the structural decisions that shape how the company acquires, expands, and retains. Translate strategy into operational reality. Lead and develop a cross‑functional operations team spanning business systems, marketing ops, and sales ops. Set the quarterly roadmap and run execution in organized, sprint‑based cycles prioritizing ruthlessly, sequencing work, and holding the team accountable to outcomes. Operational Excellence & Automation Lead the transition to an automation‑first operating model. Identify and eliminate manual stopgap processes, and replace them with intelligent, scalable workflows. You’ll be expected to do some of this work directly, not just design it and hand it off. Own the resolution of complex account hierarchies and multi‑institution data structures to maintain a single source of truth for ARR and customer health. Set the standards for how data flows through the GTM stack. Cross‑Functional Alignment Drive nomenclature standardization and process orchestration across the GTM organization and partner with Data & Analytics to build a best‑in‑class revenue intelligence engine. Break down the silos between Marketing, Sales, and CS so the organization operates as a unified, full‑funnel motion. Systems Governance Partner with Business Systems to oversee the technical health of the GTM tech stack Salesforce, CPQ, Ironclad, HubSpot, 6sense, Gainsight, Gong, and other MarTech ensuring it is scalable, well‑governed, and free of technical debt. Stay close enough to the platform to identify problems before they compound. Performs additional tasks and projects as needed to support the evolving needs of team objectives and company goals. What You Bring 10+ years of progressive experience in Revenue Operations or Sales Operations, ideally in a high‑growth SaaS or healthcare environment. A demonstrated track record of doing, not just directing, including hands‑on work in Salesforce configuration, reporting builds, data modeling, or workflow automation. The analytical depth to partner with Finance as a peer: you can build a forecast model, stress‑test assumptions, and present findings to a CFO or board without a translator. Proven ability to shape GTM strategy, not just execute it - you have opinions about segmentation, coverage, and handoff design, and you know how to bring an organization along. Experience leading and growing ops teams, plus comfort running an agile/sprint operating model not just project‑by‑project firefighting. Expert‑level Salesforce knowledge, including experience managing complex data hierarchies and GTM integrations as well as extensive experience with Gong, Gainsight, HubSpot, 6sense and the MarTech stack. Executive presence: you can translate operational complexity into clear strategic recommendations for senior stakeholders. Comfort with ambiguity and a bias toward building - this is a role for someone who sees a broken process and fixes it, not someone who documents it and waits. Benefits Paid Company Holidays + No work on your birthday! Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community Variable bonus eligibility on a quarterly basis Company‑sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance Company‑paid group Life Insurance + Company‑paid Short Term Disability Concierge benefit support services 401(k) with employer match Free access to TimelyCare virtual medical and mental health support Mission‑Driven Purpose with a Supportive Team Culture The salary range for this opportunity is $170,000-$180,000 per year, depending on education and experience. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process. TimelyCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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